Cloud Platform Operations

Hands-on knowledge of cloud operations in multi-cloud environment, architecture with advanced skills in one or more cloud platforms (AWS preferred, Azure or GCP).

• Be able to use professional knowledge and problem determination / source identification skills to resolve problems involving cloud APIs, application services, IaaS, PaaS, micro-services, containers, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support.

• Establish processes and methods to efficiently operate and manage a multi-cloud ecosystem with agility and velocity

• Work directly with engineering teams to ensure that customer issues are resolved as expediently as possible, and root causes are addressed utilizing continuous improvement methodologies