Job Description
As a Cloud Engineer at Lease Packet, you will be part of a team providing support to our Shared Hosting, Reseller hosting, VPS and Dedicated Server customers.
Lease Packet is seeking talented and motivated individuals looking to pursue a career in Linux & Windows Server administration. Lease Packet currently has openings for its support base in Jaipur.
KEY RESPONSIBILITIES:
● Front line support via live chat helpdesk and telephones.
● Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
● Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
● Providing technical support for issues via helpdesk and the telephone.
● Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
● Assist Customers with data migration based on Account Managers approval.
● Performs miscellaneous job-related duties as assigned.
● Installation & configuration of web hosting control panels like WebsitePanel, Plesk, cPanel
● Windows server administration and management. • IIS, DNS, Mail, HyperV etc.
● Server Backups & Security
● Install and Configure eMail packages on LINUX Systems and Software with troubleshooting skills.
● Create, Manage Cloud Servers, Mail Servers and the ability to understand Cloud Technologies. (Ex: AWS, Azure, etc)
● Ability to handle MS-Office-365, GSuite, Exim Servers and other third-party email integrations, etc.
● Ability to understand both Technical & Sales queries by customers and Analyze the email system according to the requirements.
● Perform Server Update and Maintenance on a timely basis, Ensure Email Backups, Archives.
● Monitor Mail Server Performance and Troubleshoot Errors.
● Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers.
● Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients.
● Capable for Rotational shifts(Morning / ForeNoon / Evening / Night) as it's 24 X 7 organization
● Adoptable for the working environment & night shifts.
● Provide Technical Support for email issues and Remote Guidance to customers after troubleshooting technical difficulties.
● Maintain the System Security, Identify threats and Install/configure Software.
● Basic knowledge of Shell / Bash scripting and cronjobs
REQUIRED SKILLS:
● Excellent written and verbal communication skills in the English language.
● Ability to work well with a team, constantly changing environment.
● Outstanding customer service skills and a dedication to the customer service experience.
● Dependable to be at work during assigned shifts and to complete work as expected.
● Ability to multitask and meet specific goals.
SPECIFIC COMPETENCIES :
Advanced knowledge of the cPanel/WHM control panel.
Advanced knowledge of the Linux operating system.
Advanced knowledge of Apache, MySQL, and Exim.
Organization Name -: Lease Packet Datacenter Private Limited
Location -: 3F-42, Mahima Trinity Mall, Sodala, Jaipur
Shift Timing -: 10 am to 7 PM
Industry : Information Technology & Services
Employment Type : Full-time
Lease Packet is seeking talented and motivated individuals looking to pursue a career in Linux & Windows Server administration. Lease Packet currently has openings for its support base in Jaipur.
KEY RESPONSIBILITIES:
● Front line support via live chat helpdesk and telephones.
● Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
● Demonstrating the ability to diagnose complex customer application issues and provide quick and accurate solutions.
● Providing technical support for issues via helpdesk and the telephone.
● Installing, configuring, and maintaining services such as Apache, MySQL, and Exim.
● Assist Customers with data migration based on Account Managers approval.
● Performs miscellaneous job-related duties as assigned.
● Installation & configuration of web hosting control panels like WebsitePanel, Plesk, cPanel
● Windows server administration and management. • IIS, DNS, Mail, HyperV etc.
● Server Backups & Security
● Install and Configure eMail packages on LINUX Systems and Software with troubleshooting skills.
● Create, Manage Cloud Servers, Mail Servers and the ability to understand Cloud Technologies. (Ex: AWS, Azure, etc)
● Ability to handle MS-Office-365, GSuite, Exim Servers and other third-party email integrations, etc.
● Ability to understand both Technical & Sales queries by customers and Analyze the email system according to the requirements.
● Perform Server Update and Maintenance on a timely basis, Ensure Email Backups, Archives.
● Monitor Mail Server Performance and Troubleshoot Errors.
● Respond to Tickets, Mails, Customer Calls & Chats and provide immediate technical / sales resolutions to customers.
● Remote TeamViewer configuration on POP3, IMAP & SMTP on Email Clients.
● Capable for Rotational shifts(Morning / ForeNoon / Evening / Night) as it's 24 X 7 organization
● Adoptable for the working environment & night shifts.
● Provide Technical Support for email issues and Remote Guidance to customers after troubleshooting technical difficulties.
● Maintain the System Security, Identify threats and Install/configure Software.
● Basic knowledge of Shell / Bash scripting and cronjobs
REQUIRED SKILLS:
● Excellent written and verbal communication skills in the English language.
● Ability to work well with a team, constantly changing environment.
● Outstanding customer service skills and a dedication to the customer service experience.
● Dependable to be at work during assigned shifts and to complete work as expected.
● Ability to multitask and meet specific goals.
SPECIFIC COMPETENCIES :
Advanced knowledge of the cPanel/WHM control panel.
Advanced knowledge of the Linux operating system.
Advanced knowledge of Apache, MySQL, and Exim.
Organization Name -: Lease Packet Datacenter Private Limited
Location -: 3F-42, Mahima Trinity Mall, Sodala, Jaipur
Shift Timing -: 10 am to 7 PM
Industry : Information Technology & Services
Employment Type : Full-time
💡 Quick Summary
Seeking a career-building opportunity? The Cloud Support Engineer position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
