Description

Job Title – Cluster Manager-Business Banking

Business Unit - Retail Banking

Function – Business Banking

Job Purpose:

The role entails managing and scaling up the Business banking business network for the assigned branches by creating strategies to achieve growth targets for the branches by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale.

Roles & Responsibilities:
• Support in achievement of business goals and targets by building a strong business network
• Understand competitive landscape and market dynamics and provide necessary feedback to product teams
• Manage a team of branch managers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services
• Ensure pricing, business process & policies are in organizations best interest
• Responsible for building networks to sell multiple products, across locations
• Share knowledge with other regions, clusters branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Conduct regular business reviews with team to ensure strategies are well executed
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Cultivate relationships with individual and corporate customers
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels
• Develop and implement livelihood advancement and community development initiatives
• Bring out the best of branch’s personnel by providing training, coaching, development and guidance
• Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
• Collaborate with other branch departments and functions to provide products and service offerings to the customer

Managerial & Leadership Responsibilities:
• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets
• Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction