Cluster Manager | Debt Management Services | The Wheels | 2W|3W

Job Purpose

“This position is open with Bajaj Finance ltd.”

Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline

Duties And Responsibilities

Portfolio Management

•  Analyses trend of incremental portfolios

•  To reduce forward flows of cases

• Case Management

•  Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency

•  Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays

•  Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team

•  Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)

•  Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained

• Planning, Budgeting, Monitoring

•  Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be

•  Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track

•  Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-à-vis milestone and monthly projections and plans; Initiates pending closures in CRM

•  Reviews and validates Cost Tracker for agency payments, PP / magic wand data

•  Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;

• Agency and Dealer Management 

•  Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps

•  Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them

•  Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition

• Team management:

•  Takes care of allocations of his / her region and critical locations

•  Identifies capacity of the locations

•  Tracks vendor availability in locations

• Performance Tracking

•  Tracks location wise|. Team management:

•  Takes care of allocations of his / her region and critical locations

•  Identifies capacity of the locations

•  Tracks vendor availability in locations

• Performance Tracking

•  Tracks location wise performance of ACM/CM and ROs based on critical parameters

•  Tracks last 3 months PP% for each team

•  Drives critical parameters most relevant with portfolio losses

Required Qualifications And Experience

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications

•  Qualifications

Graduation

•  Work Experience

•  Minimum 4-5 years of work experience

•  Prior experience in collections (preferable)

•  Should have experience in NBFC/ banking sector

•  Strong people management skills and should have managed a large team in the past with significant field experience