The Cluster Head (CH) heads a network of branches and is responsible for business expansion and growth in the Cluster so as to achieve the topline and profitability goals of the cluster. The CH coordinates with the branch heads to ensure that they are able to respond proactively to the business issues and challenges by providing them with the required guidance and support. The CH is also responsible for maintaining regulatory and procedural compliance

Key Responsibilities
• Implement the cluster business plan through the team of Branch Heads for profitable growth.
• Plan and ensure implementation of Branch expansion plans, upgradation of extension counters/ Branches and Points of Service, in line with the growth plans of the Bank.
• Establish budgets and targets and provide guidance to the Cluster Heads and Branch Heads in preparing business plans for their respective areas
• Establish and strengthen relations with Key Customers in collaboration with the Branch Head/ Branch team to generate business
• Review and monitor performance of the Clusters and Branches for ensuring achievement of all targets, productivity, quality and compliance standards.
• Review and ensure compliance of all processes according to bank's policies including timely action on internal and statutory audit observation
• Coach and mentor high potential talent to develop them for higher responsibilities.
• Ensure manpower needs are fulfilled to implement the branch/ business expansion in the cluster
• Liaison with project team, infrastructure and support service providers for efficient service delivery

Qualifications:

Optimal qualification for success on the job is:
• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:
• Knowledge of industry, technology, marketing, and product trends
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines
• Ability to coach and mentor others