Job Description
Department of Customer Service
Reference number
req50428
Occupation
Professional, Management & Business Support, Purchasing & Supply Logistics, Policy & Accreditation & Disputes, Project/Program Management
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 - $142,665+ super
Closing date
15 April 2026 at 10:00am
COE Assistant Manager Reporting, Ongoing opportunity based in Sydney, with hybrid working options available
The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual to lead procurement intelligence, reporting, system administration, and performance uplift across the DCS Procurement Team. This role is essential to driving high-quality insights, enabling evidence‑based decision making, and supporting our stakeholders to deliver strong procurement outcomes.
The successful applicant will join a dynamic DCS Procurement team shaping smarter procurement outcomes - drawing on multiple data sources, advanced analytics, cost modelling, reporting, and performance analysis. The role informs procurement decisions, strengthens governance, supports performance improvement and empowers stakeholders to meet business needs and expectations.
This position involves working in a fast-paced procurement environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be a team player willing to hit the ground running, who can work independently and be client focused.
Benefits
Fantastic ongoing clerk grade 9/10 Opportunity
Salary range: $129,464 - $142,665 + super, commensurate with experience
Flexible working arrangements with two days in office at either Parramatta or Sydney
State of the art offices
Wellbeing programs and resources available
Excellent career development and learning development opportunities
Discounted Gym Memberships and Employee Assistance Programs
About Us
This is an exciting opportunity to work in our DCS Procurement Team which services the DCS portfolio. The team sits within the Finance Division of DCS, reporting to the Chief Financial Officer for DCS.
DCS Procurement has three functions within the team: Business Partnering, Sourcing, and Centre of Excellence. This role sits within the Centre of Excellence team and reports directly to the Associate Director Centre of Excellence .
Your responsibilities will include:
Analyse and interpret data from SAP P2P, Fieldglass, Spend Cube, Spend Analytics tools, KNIME, BW reporting and other systems.
Partner with key stakeholders to determine their business needs and provide high quality procurement reports and insights to inform procurement decisions.
Develop reports, forecasts and dashboards to support procurement planning and organisational decision‑making.
Track and report on Whole of Government metrics for Procurement and measure benefits delivered.
Lead responses to internal and external audit requests.
Document procurement processes, decisions, and contractual arrangements to ensure strong audit trails.
Deliver monthly KPI reporting and consolidated procurement reporting packs.
Monitor operational performance, including call management metrics from MyProcurement.
Lead quarterly reporting: Aboriginal spend validation, Treasury consultant reporting, and Local Market Testing.
Maintain and support MyCareer reporting modules.
About you:
You are detail-driven, analytically minded and passionate about turning data into meaningful insights. You are genuinely passionate about procurement and have experience in spend categorisation, contract lifecycle data, supplier performance metrics, or knowledge of procurement frameworks and taxonomies. This role would suit someone with experience in PowerBI, SAP, Excel, Spend Cube, Fieldglass, Unimarket and Buy.NSW. You will operate at a high level of autonomy and hold yourself accountable for the quality, integrity and value of service provided.
Some of your attributes include:
Strong procurement reporting or procurement operations experience
High capability in data analysis, performance reporting, and procurement systems
Strong stakeholder engagement and communication skills
A continuous‑improvement mindset
Ability to work independently, manage competing priorities and deliver quality outcomes
What we need from you:
To start your journey towards becoming our COE Assistant Manager Reporting, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Nicole Turner via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10am Wednesday 15th April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req50428
Occupation
Professional, Management & Business Support, Purchasing & Supply Logistics, Policy & Accreditation & Disputes, Project/Program Management
Work type
Full-Time
Location
Sydney City
Salary Information
$129,464 - $142,665+ super
Closing date
15 April 2026 at 10:00am
COE Assistant Manager Reporting, Ongoing opportunity based in Sydney, with hybrid working options available
The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual to lead procurement intelligence, reporting, system administration, and performance uplift across the DCS Procurement Team. This role is essential to driving high-quality insights, enabling evidence‑based decision making, and supporting our stakeholders to deliver strong procurement outcomes.
The successful applicant will join a dynamic DCS Procurement team shaping smarter procurement outcomes - drawing on multiple data sources, advanced analytics, cost modelling, reporting, and performance analysis. The role informs procurement decisions, strengthens governance, supports performance improvement and empowers stakeholders to meet business needs and expectations.
This position involves working in a fast-paced procurement environment with the opportunity to grow and develop in a supportive and collaborative team. The right applicant will be a team player willing to hit the ground running, who can work independently and be client focused.
Benefits
Fantastic ongoing clerk grade 9/10 Opportunity
Salary range: $129,464 - $142,665 + super, commensurate with experience
Flexible working arrangements with two days in office at either Parramatta or Sydney
State of the art offices
Wellbeing programs and resources available
Excellent career development and learning development opportunities
Discounted Gym Memberships and Employee Assistance Programs
About Us
This is an exciting opportunity to work in our DCS Procurement Team which services the DCS portfolio. The team sits within the Finance Division of DCS, reporting to the Chief Financial Officer for DCS.
DCS Procurement has three functions within the team: Business Partnering, Sourcing, and Centre of Excellence. This role sits within the Centre of Excellence team and reports directly to the Associate Director Centre of Excellence .
Your responsibilities will include:
Analyse and interpret data from SAP P2P, Fieldglass, Spend Cube, Spend Analytics tools, KNIME, BW reporting and other systems.
Partner with key stakeholders to determine their business needs and provide high quality procurement reports and insights to inform procurement decisions.
Develop reports, forecasts and dashboards to support procurement planning and organisational decision‑making.
Track and report on Whole of Government metrics for Procurement and measure benefits delivered.
Lead responses to internal and external audit requests.
Document procurement processes, decisions, and contractual arrangements to ensure strong audit trails.
Deliver monthly KPI reporting and consolidated procurement reporting packs.
Monitor operational performance, including call management metrics from MyProcurement.
Lead quarterly reporting: Aboriginal spend validation, Treasury consultant reporting, and Local Market Testing.
Maintain and support MyCareer reporting modules.
About you:
You are detail-driven, analytically minded and passionate about turning data into meaningful insights. You are genuinely passionate about procurement and have experience in spend categorisation, contract lifecycle data, supplier performance metrics, or knowledge of procurement frameworks and taxonomies. This role would suit someone with experience in PowerBI, SAP, Excel, Spend Cube, Fieldglass, Unimarket and Buy.NSW. You will operate at a high level of autonomy and hold yourself accountable for the quality, integrity and value of service provided.
Some of your attributes include:
Strong procurement reporting or procurement operations experience
High capability in data analysis, performance reporting, and procurement systems
Strong stakeholder engagement and communication skills
A continuous‑improvement mindset
Ability to work independently, manage competing priorities and deliver quality outcomes
What we need from you:
To start your journey towards becoming our COE Assistant Manager Reporting, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Nicole Turner via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 10am Wednesday 15th April
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The COE Assistant Manager Reporting position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
