Job Description
Job Responsibilities
Supervise a process which performs collateral related activity
Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
Implement strategy and core objectives for the team in line with the global operations roadmap
Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
Comply with audit and compliance regulations and be the focal point for internal and external audits
Be the SME; handle complex Process related queries and clarifications from the Team members
Critical in providing input, development and management of projects in the team on client service, system enhancements, end to end process reviews
Manage process escalations from internal/external customers, Ensure timely escalation to Senior management, as appropriate
Comply with Policies, Guidelines and Controls, Communicate effectively within the team, market and business partners
Required Qualifications, Skills and Capabilities
Bachelor’s degree ( 7-+ yrs of experience), Loan processing or Flood Insurance related experience is desirable
Excellent verbal and written communication skills, Proficient in Microsoft Office suite of applications
Must have ability to handle high pressure environment and multi-task, Ability to analyze data and recommend solutions
Strong interpersonal and customer service skills, Flexibility to work in any shift timings, Strong problem solving and decision making skills
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Supervise a process which performs collateral related activity
Closely monitor the team on a day to day basis to ensure all SLA’s (Quantity & Quality) are met and any exceptions are immediately escalated for resolution
Supervision & assessing work allocation, identifying areas of capacity during day across all Global sites
Implement strategy and core objectives for the team in line with the global operations roadmap
Ensuring all controls and JP Morgan requirements are adhered to at all times and any risk items escalated immediately
Comply with audit and compliance regulations and be the focal point for internal and external audits
Be the SME; handle complex Process related queries and clarifications from the Team members
Critical in providing input, development and management of projects in the team on client service, system enhancements, end to end process reviews
Manage process escalations from internal/external customers, Ensure timely escalation to Senior management, as appropriate
Comply with Policies, Guidelines and Controls, Communicate effectively within the team, market and business partners
Required Qualifications, Skills and Capabilities
Bachelor’s degree ( 7-+ yrs of experience), Loan processing or Flood Insurance related experience is desirable
Excellent verbal and written communication skills, Proficient in Microsoft Office suite of applications
Must have ability to handle high pressure environment and multi-task, Ability to analyze data and recommend solutions
Strong interpersonal and customer service skills, Flexibility to work in any shift timings, Strong problem solving and decision making skills
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
💡 Quick Summary
Seeking a career-building opportunity? The Collateral Servicing Manager | Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
