Job Responsibilities
Manage the production workflow and ensure there are no backlogs and SLA breaches
Review EOD checks to ensure all requests received are assigned and processed
Recommend changes to the procedure to the Manager and LOB head on a timely basis
All process changes/ updates to be cascaded to team and updated in procedures
Ensure proper resiliency plan in place to during any contingencies
Identify root cause for problem pertaining to productivity & Quality
Communicate effectively within the team, market and business partners

Required Qualifications, Skills and Capabilities
Bachelor's degree ( 5-8 yrs of experience)
Loan processing or Flood Insurance related experience is desirable
Excellent verbal and written communication skills
Proficient in Microsoft Office suite of applications
Must have ability to handle high pressure environment and multi-task
Ability to analyze data and recommend solutions
Strong interpersonal and customer service skills
Flexibility to work in any shift timings
Strong problem solving and decision making skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.