Job Description
About Us
ZestMoney is creating the world’s most loved financial brand. We are India’s largest and fastest growing Buy Now, Pay Later platform.
We built ZestMoney to change the way credit is delivered in the country, making life more convenient and affordable for millions of people, whilst helping retailers drive better quality growth and margin. We do this via a platform built on best in class AI-driven technology that embeds credit in payments.
We are on a mission to make life more affordable for India using technology-led solutions.
We also have the largest network of merchants with 10,000+ online partners and 75,000+ store partners, making the company a market leader in the space. ZestMoney has built a platform that integrates mobile technology, digital banking, and artificial intelligence, enabling people to apply for and get a digital credit line within seconds. The company partners with 25 banks and NBFCs to accelerate the adoption of BNPL in India.
The company's vision is to be the 'one-stop financial' brand of choice for India's 300 mn+ households over the next decade, providing small ticket loans, insurance, savings and other financial products with the most seamless digital user experience.
We are backed by the world’s leading fintech investors such as Goldman Sachs, Quona Capital, Zip Co, Naspers, Ribbit Capital, Omidyar Network among others.
We want to become the world’s most loved and trusted financial brand. Come join us on our journey!
About the Role
• Managing resolution rate for flows and recoveries Pan India
• Should drive high-quality customer experience in collections and manage escalations
• Drive team and vendors to produce better results
• Work closely with the team members and team leaders to provide constructive real-time/ scheduled feedback
• Focus on Quality imperatives such as “first-time resolution” and “responsiveness”
• Deadline and detail-oriented and very comfortable working in a fast-paced and open/ flexible environment
• Strong understanding of control and compliance and due diligence for the entire collection process
Key Skills Required
• 5-10 years experience in Collections experience in managing teams/vendor staff
• Exceptional command of verbal and written communication skills
• MIS/ Analytical skills - to be able to work on dashboards, reports, etc.
• Strong interpersonal/ conflict management/ negotiation and feedback providing skills
And why you will love us
• Because pretty much everyone else does! We’ve been certified as a Great Place to Work two years in a row. We love our team and they love us back.
• Opportunity to be part of one of the most exciting consumer growth stories in the world
• One of the best-funded and most advanced companies in the space (investors are leading global VCs)
• We will teach you all you need to know about “Fintech”
• Endless amounts of learning and development – formal and informal
• Ability to work with some of the best, nicest and most passionate people in the digital lending industry – from all over the world
• Founders with the right vision and motivation to make this a success story
• A culture of trust and honesty – we will not second guess you
• A flat structure with minimal politics or hierarchy
• Recognition and respect for your work
• We believe in equity ownership and we provide awesome working conditions as well as market-beating benefits
ZestMoney is creating the world’s most loved financial brand. We are India’s largest and fastest growing Buy Now, Pay Later platform.
We built ZestMoney to change the way credit is delivered in the country, making life more convenient and affordable for millions of people, whilst helping retailers drive better quality growth and margin. We do this via a platform built on best in class AI-driven technology that embeds credit in payments.
We are on a mission to make life more affordable for India using technology-led solutions.
We also have the largest network of merchants with 10,000+ online partners and 75,000+ store partners, making the company a market leader in the space. ZestMoney has built a platform that integrates mobile technology, digital banking, and artificial intelligence, enabling people to apply for and get a digital credit line within seconds. The company partners with 25 banks and NBFCs to accelerate the adoption of BNPL in India.
The company's vision is to be the 'one-stop financial' brand of choice for India's 300 mn+ households over the next decade, providing small ticket loans, insurance, savings and other financial products with the most seamless digital user experience.
We are backed by the world’s leading fintech investors such as Goldman Sachs, Quona Capital, Zip Co, Naspers, Ribbit Capital, Omidyar Network among others.
We want to become the world’s most loved and trusted financial brand. Come join us on our journey!
About the Role
• Managing resolution rate for flows and recoveries Pan India
• Should drive high-quality customer experience in collections and manage escalations
• Drive team and vendors to produce better results
• Work closely with the team members and team leaders to provide constructive real-time/ scheduled feedback
• Focus on Quality imperatives such as “first-time resolution” and “responsiveness”
• Deadline and detail-oriented and very comfortable working in a fast-paced and open/ flexible environment
• Strong understanding of control and compliance and due diligence for the entire collection process
Key Skills Required
• 5-10 years experience in Collections experience in managing teams/vendor staff
• Exceptional command of verbal and written communication skills
• MIS/ Analytical skills - to be able to work on dashboards, reports, etc.
• Strong interpersonal/ conflict management/ negotiation and feedback providing skills
And why you will love us
• Because pretty much everyone else does! We’ve been certified as a Great Place to Work two years in a row. We love our team and they love us back.
• Opportunity to be part of one of the most exciting consumer growth stories in the world
• One of the best-funded and most advanced companies in the space (investors are leading global VCs)
• We will teach you all you need to know about “Fintech”
• Endless amounts of learning and development – formal and informal
• Ability to work with some of the best, nicest and most passionate people in the digital lending industry – from all over the world
• Founders with the right vision and motivation to make this a success story
• A culture of trust and honesty – we will not second guess you
• A flat structure with minimal politics or hierarchy
• Recognition and respect for your work
• We believe in equity ownership and we provide awesome working conditions as well as market-beating benefits
💡 Quick Summary
Seeking a career-building opportunity? The Collection Manager | |Contract position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
