Job Description
Role: Asst. Mgr/Mgr -(NonTechnical)
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service BPO Voice Process Communication Skills good communication skills International voice Process voice process skills
Job Description :
We are currently seeking a highly motivated and experienced Collection Voice Process Executive to join our team. As a Collection Voice Process Executive, you will be responsible for contacting customers who have outstanding debts and working with them to develop payment plans or other solutions to resolve their debts.
Responsibilities :
Contacting customers who have outstanding debts through phone calls and emails
Negotiating payment plans and other solutions with customers to resolve their debts
Providing excellent customer service while adhering to company policies and procedures
Updating customer accounts and recording all communication and payment plans in the system
Handling customer inquiries and complaints in a timely and professional manner
Meeting and exceeding collection targets and performance metrics
Requirements :
Minimum 2 years of experience in BPO for SSC graduates
Minimum 1 year of experience in BPO for college graduates
Strong communication and negotiation skills
Ability to work in a fast-paced environment and handle high call volumes
Good knowledge of MS Office and basic computer skills
Ability to work night shifts
If you are a highly motivated individual with a passion for customer service and collections, we encourage you to apply for this exciting opportunity.
Timings: Night Shift
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: CRM (Customer relationship Management) Customer Relations Customer Service BPO Voice Process Communication Skills good communication skills International voice Process voice process skills
Job Description :
We are currently seeking a highly motivated and experienced Collection Voice Process Executive to join our team. As a Collection Voice Process Executive, you will be responsible for contacting customers who have outstanding debts and working with them to develop payment plans or other solutions to resolve their debts.
Responsibilities :
Contacting customers who have outstanding debts through phone calls and emails
Negotiating payment plans and other solutions with customers to resolve their debts
Providing excellent customer service while adhering to company policies and procedures
Updating customer accounts and recording all communication and payment plans in the system
Handling customer inquiries and complaints in a timely and professional manner
Meeting and exceeding collection targets and performance metrics
Requirements :
Minimum 2 years of experience in BPO for SSC graduates
Minimum 1 year of experience in BPO for college graduates
Strong communication and negotiation skills
Ability to work in a fast-paced environment and handle high call volumes
Good knowledge of MS Office and basic computer skills
Ability to work night shifts
If you are a highly motivated individual with a passion for customer service and collections, we encourage you to apply for this exciting opportunity.
💡 Quick Summary
Seeking a career-building opportunity? The COLLECTION VOICE PROCESS position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
