Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.
Primary Responsibilities:
Visiting delinquent clients :- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.Calling to clients on daily basis for reminder and follow ups
Depositing collected amount from clients in group accounts :- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and
approval should be taken.
Updating the collection mobile apps/ Registers :- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
Maintaining collection registers like CDS register at branch (If required).
Timely takeover of newly allocated clients, Support Tools : - Taking over newly mapped clients from business within the time frame and making further follow up for recovery
Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.
Additional Responsibilities:
Negotiate Payment Schedules : - Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
Productivity : - Monthly Target for Collection Officer is 1 lakh Recovery
Educational qualifications preferred
Never pay down a deposit in a bank account until you have met the seller, seen signed a purchase agreement. No serious private advertisers ask for a down payment before you meet. Receiving an email with an in-scanned ID does not mean that you have identified the sender. You do this on the spot, when you sign a purchase agreement.
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