Job Description
Cardiff based with hybrid working
At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;
Favourable working hours (35 per week)
Hybrid working (50% in office)
Life assurance
Matched pension contributions
A wellbeing hour to spend doing whatever makes you happy
25 days annual leave plus bank holidays and your birthday off, on us!
A wide range of flexible benefits from Cycle2Work to private healthcare
Paid volunteering days and matched charity fundraising
Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training.
We look for individuals who bring the right behaviours alongside their experience. A flair for customer communication, genuine empathy, and strong listening skills will be just as important to us as your background.
At V12 Retail Finance, we are growing fast and are seeking customer focused individuals to join our team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do, we will help you fulfil your potential.
What's on Offer
We are looking for individuals who wish to grow their career in financial services, this is a customer contact role with potential and multiple specialist career paths within the business and development plans to help you achieve your career aspirations. We offer;
Favourable working hours (35 per week)
Hybrid working (50% in office)
Life assurance
Matched pension contributions
A wellbeing hour to spend doing whatever makes you happy
25 days annual leave plus bank holidays and your birthday off, on us!
A wide range of flexible benefits from Cycle2Work to private healthcare
Paid volunteering days and matched charity fundraising
Free parking
What you will do
Our Collections Advisors work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then we are keen to hear from you.
Can you do it?
As an experienced Collections Advisor you will excel at listening, be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer’s needs. You will have the confidence to take ownership, using your knowledge and experience to ensure that every single customer you speak to will put the phone down feeling valued.
We know our people are our biggest investment, which is why we take the time to ensure every new joiner to our team receives our comprehensive training.
We look for individuals who bring the right behaviours alongside their experience. A flair for customer communication, genuine empathy, and strong listening skills will be just as important to us as your background.
💡 Quick Summary
Seeking a career-building opportunity? The Collections Executive (Retail) position is now open for candidates interested in the Bank Jobs sector. This role in Briston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
