Collections Manager

Location

225 Yorkland Boulevard, North York, ON M2J 4Y7

Benefits

Pulled from the full job description

Flexible schedule

Full job description

Position Overview

This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collection Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection Manager reports to the department Director.

Responsibilities

Ensure appropriate staffing levels are maintained through scheduling and recruiting

Interview potential candidates

Propose changes of staffing levels to senior management

Propose incentive programs to senior management

Identify training needs by completing and reviewing QA audits

Provide training and coaching geared to improving performance and audit results

Create and maintain department training material

Manage vacation schedules to minimize impacts to productivity

Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized

Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation

Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.

Work closely with client(s) and attend required client meetings, presentations, and audits

Assign and clearly communicate goals and standards

Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary

Champion our client’s brand by ensuring professionalism on all interactions and communication

Mentorship of personnel to develop future management candidates

Other duties as assigned

Requirements

Minimum of 2 years of relevant collection supervisory experience preferred with solid knowledge of credit and collection procedures

Demonstrated history of successful realization of targets (proof may be requested)

Able to work full-time hours with a flexible schedule

Able to work remotely and on-site and occasionally attend local offsite client meetings

Able to solve problems effectively and creatively

Excellent analytical, communication and negotiation skills

High level of professionalism, tact, and empathy

Ability to manage competing priorities and deadlines

Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations

Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.

Must be well-versed with credit and collection practices preferably in an operation oversight capacity

Good working knowledge of MS Office software

Excellent leader and mentor with a high level of integrity and ethics

Must be detailed-oriented and diligent with strong interpersonal skills

Adept at problem solving and asking probing questions

Ability to work in a high pace environment

Ability to achieve performance targets

If you are ready to take the next step in your career and be part of a thriving team, we want to hear from you! Apply today for the Collections Manager position and take the next step in your professional journey with us!

We thank all applicants for their interest, however, we will only be contacting candidates that are selected for the an interview.

Job Type: Full-time

Pay: $34,400.00-$60,000.00 per year

Work Location: In person