Job Description
Collections Officer
UDC Finance–Auckland, North Island
Contract, Casual/Temporary
About 5 hours ago, from seek.co.nz
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Collections Officer
UDC Finance has grown alongside the businesses that have built our country's economy like transport, forestry, agriculture and manufacturing, and we're proud to be New Zealand's finance company. We are one of the largest finance companies operating in the New Zealand market.
We are currently looking for an experienced Collections Officer to join our Collections team based at Albert Street, CBD Auckland on a 12 month fixed term contract.
Primary Role:
You will be responsible for collections activity on the Motor Vehicle Dealer ledger and will contribute to other team tasks as required. This is a telephone-based role.
Accountabilities:
Financial:
- Decrease the annual $value of provisions and write-off's through effective management of all loan arrears.
- Decrease the size of UDC arrears portfolio through effective collections management and rehabilitation of customers.
Customer:
- Appropriate and effective manner when dealing with customers (including internal customers)
- Contribution to managing team inbound phone queues and outbound campaigns.
Process:
- Appropriate and timely action taken on each account in default, including adequate levels of inbound/outbound calls and timely completion of admin duties.
- Maintain individual productivity levels, and quality standards.
People:
- Contribute in a collaborative and positive manner with colleagues to enable team objectives to be met.
Risk/Compliance/Behaviour:
- Ensure all activities comply with UDC strategy, policies, processes, and standards and with external regulatory requirements.
Skills, Knowledge & Qualifications:
- Previous collections or call centre experience is essential
- Experience working with customers/clients who have difficulty in meeting payments and knowledge of CCCFA Hardship process are very desirable.
- Sound knowledge of Credit Contracts and Consumer Finance Act 2003 (CCCFA), Privacy Act, Fair Trading Act, and other relevant legislation.
- Excellent communication (verbal and written) and negotiation skills.
- Is reliable, punctual, and capable of working in a high volume and fast paced environment while delivering high levels of personal productivity.
- Ability to contribute to a close knit, hardworking team (total team of 15).
- Confident telephone manner.
Competencies:
- Focuses on Customer
- Delivers Results
- Builds Relationships
- Exercises Sound Judgment
- Foster Positive Team Culture
We are proud of our heritage, but focused on future growth alongside our customers' success. As part of our team you'll have access to a range of people focused benefits like flex working, a strong team culture, competitive salary, KiwiSaver, subsidised medical cover and banking, and enhanced parental leave and childcare support. We value our teams diversity and offer a friendly and professional welcoming environment where we work together to help you be successful and develop your potential and your career.
Applications close COB Tuesday 22nd October 2026.
UDC Finance–Auckland, North Island
Contract, Casual/Temporary
About 5 hours ago, from seek.co.nz
View or apply for job
Open in new tab
Collections Officer
UDC Finance has grown alongside the businesses that have built our country's economy like transport, forestry, agriculture and manufacturing, and we're proud to be New Zealand's finance company. We are one of the largest finance companies operating in the New Zealand market.
We are currently looking for an experienced Collections Officer to join our Collections team based at Albert Street, CBD Auckland on a 12 month fixed term contract.
Primary Role:
You will be responsible for collections activity on the Motor Vehicle Dealer ledger and will contribute to other team tasks as required. This is a telephone-based role.
Accountabilities:
Financial:
- Decrease the annual $value of provisions and write-off's through effective management of all loan arrears.
- Decrease the size of UDC arrears portfolio through effective collections management and rehabilitation of customers.
Customer:
- Appropriate and effective manner when dealing with customers (including internal customers)
- Contribution to managing team inbound phone queues and outbound campaigns.
Process:
- Appropriate and timely action taken on each account in default, including adequate levels of inbound/outbound calls and timely completion of admin duties.
- Maintain individual productivity levels, and quality standards.
People:
- Contribute in a collaborative and positive manner with colleagues to enable team objectives to be met.
Risk/Compliance/Behaviour:
- Ensure all activities comply with UDC strategy, policies, processes, and standards and with external regulatory requirements.
Skills, Knowledge & Qualifications:
- Previous collections or call centre experience is essential
- Experience working with customers/clients who have difficulty in meeting payments and knowledge of CCCFA Hardship process are very desirable.
- Sound knowledge of Credit Contracts and Consumer Finance Act 2003 (CCCFA), Privacy Act, Fair Trading Act, and other relevant legislation.
- Excellent communication (verbal and written) and negotiation skills.
- Is reliable, punctual, and capable of working in a high volume and fast paced environment while delivering high levels of personal productivity.
- Ability to contribute to a close knit, hardworking team (total team of 15).
- Confident telephone manner.
Competencies:
- Focuses on Customer
- Delivers Results
- Builds Relationships
- Exercises Sound Judgment
- Foster Positive Team Culture
We are proud of our heritage, but focused on future growth alongside our customers' success. As part of our team you'll have access to a range of people focused benefits like flex working, a strong team culture, competitive salary, KiwiSaver, subsidised medical cover and banking, and enhanced parental leave and childcare support. We value our teams diversity and offer a friendly and professional welcoming environment where we work together to help you be successful and develop your potential and your career.
Applications close COB Tuesday 22nd October 2026.
💡 Quick Summary
Seeking a career-building opportunity? The Collections Officer position is now open for candidates interested in the Work from home Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
