Collections Supervisor

Join Our Team as a Collections Supervisor!

Are you an experienced Collections professional looking to take the next step in your career? We are seeking a dynamic Collections Supervisor to join our team.

Why Join Us?

Competitive Compensation: Enjoy competitive salary packages supplemented by lucrative performance-based Incentives.

Flexible Work Environment: Enjoy the benefit of working from the comfort of your own home with a robust support system to ensure your success. All you need is a dedicated workspace and a reliable internet connection.

Growth Opportunities: At TCR we value growing our employees. We provide education and training opportunities for advancement, as well as prioritizing internal promotions.

Key Responsibilities:

Coordinate and communicate with TCR’s management team.

Support the hiring and onboarding process.

Coaching agents to success (i.e., KPIs, compliance, negotiation skills).

Administrative functions including creating, reporting on, and managing the team’s support desk.

Support production needs and perform calls, if necessary.

Handle escalated customer calls, and collections calls, as needed.

Other duties as assigned by Collections Manager or Department Director.

Qualifications:

Minimum one (1) year experience handling 3rd party collections.

Previous supervisory/managerial experience would be an asset.

Experience working with CUBS software.

Requirements:

Must pass a thorough criminal background check and credit assessment.

Availability to work evenings and Saturdays on a rotating schedule.

Reliable high-speed internet connection.

Access to a device that can be compatible with DuoMobile App, required for secure communications .

If you are ready to take the next step in your career and be part of a thriving team, we want to hear from you! Apply today for the Collections Supervisor position and take the next step in your professional journey with us!

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Job Types: Full-time, Permanent

Pay: $35,000.00-$40,000.00 per year

Additional pay:

Commission pay

Flexible language requirement:

French not required

Schedule:

8 hour shift

Day shift

Evening shift

Monday to Friday

Weekends as needed

Experience:

Third Party Collections: 1 year (required)

Location:

Greater Toronto Area, ON (required)

Work Location: Remote