Job Description
Group Company: HDFC Bank Limited
Designation: Collections-Collections Officer-SLI (221_1028_1000+8)
Office Location: Domjur Domjur (Branch)
Position description:
Sr Collection Officer-Unsecured
Primary Responsibilities:
• Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
• Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
• Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases
Additional Responsibilities:
• Coverages-Trails-Intensity
Reporting Team
• Reporting Designation:
• Reporting Department:
Educational qualifications preferred
• Category: Bachelor's Degree
• Field specialization:
• Degree:
• Academic score: Pass
• Institution tier: Any
Required Certification/s:
Required Training/s:
Required work experience
• Industry: Banking/NBFC Preferred
• Role: Collections/Customer Service
• Years of experience: 0 to 2
Key Performance Indicators:
Resolution, Rollback & Normalization
Required Competencies:
Result Orientation, Team Work, Customer Service
Required Knowledge:
Excel and MS office
Required Skills:
Negotiation skills, communication skills, Influencing skills & Time Management
Required abilities
• Physical: Travel if required
• Other:
Work Environment Details:
Specific requirements
• Travel: Travel if required
• Vehicle: NA
• Work Permit:
Other details
• Pay Rate:
• Contract Types: Permanent
• Time Constraints:
• Compliance Related: No
• Union Affiliation: No
Designation: Collections-Collections Officer-SLI (221_1028_1000+8)
Office Location: Domjur Domjur (Branch)
Position description:
Sr Collection Officer-Unsecured
Primary Responsibilities:
• Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
• Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
• Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases
Additional Responsibilities:
• Coverages-Trails-Intensity
Reporting Team
• Reporting Designation:
• Reporting Department:
Educational qualifications preferred
• Category: Bachelor's Degree
• Field specialization:
• Degree:
• Academic score: Pass
• Institution tier: Any
Required Certification/s:
Required Training/s:
Required work experience
• Industry: Banking/NBFC Preferred
• Role: Collections/Customer Service
• Years of experience: 0 to 2
Key Performance Indicators:
Resolution, Rollback & Normalization
Required Competencies:
Result Orientation, Team Work, Customer Service
Required Knowledge:
Excel and MS office
Required Skills:
Negotiation skills, communication skills, Influencing skills & Time Management
Required abilities
• Physical: Travel if required
• Other:
Work Environment Details:
Specific requirements
• Travel: Travel if required
• Vehicle: NA
• Work Permit:
Other details
• Pay Rate:
• Contract Types: Permanent
• Time Constraints:
• Compliance Related: No
• Union Affiliation: No
💡 Quick Summary
Seeking a career-building opportunity? The Collections|Collections Officer|SLI position is now open for candidates interested in the Bank Jobs sector. This role in Howrah offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
