Job Description
Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.
UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.
Why join the UMCU Team?
Work with a high energy and collaborative group of supportive professionals.
We are committed to helping you own your career and grow professionally and personally.
Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
Tuition reimbursement and a student loan debt repayment program
Our Fidelity 401k program with employer match is one of the most generous you'll find.
From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role?
Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and
Maintains high level of professionalism in regard to confidentiality and service in collection efforts
Monitor Fraud Software
Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts.
Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off
Continues collection efforts on previously charged-off loans
Assists in providing training to other department team members
Demonstrates responsibility for security of member information
Contributes to the improvement of credit union processes and procedures
Provides reports of collection activities
Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
Other duties as assigned
What you will need for this role:
Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
1 year of credit union collection experience is desirable
Sensitivity to confidential matters and ability to exercise discretion
Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
Strong verbal and written communications skills
Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment
The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts.
Why join the UMCU Team?
Work with a high energy and collaborative group of supportive professionals.
We are committed to helping you own your career and grow professionally and personally.
Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
Tuition reimbursement and a student loan debt repayment program
Our Fidelity 401k program with employer match is one of the most generous you'll find.
From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What will you be doing in this role?
Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current
Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed.
Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements
Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and
Maintains high level of professionalism in regard to confidentiality and service in collection efforts
Monitor Fraud Software
Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts.
Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off
Continues collection efforts on previously charged-off loans
Assists in providing training to other department team members
Demonstrates responsibility for security of member information
Contributes to the improvement of credit union processes and procedures
Provides reports of collection activities
Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc.
Other duties as assigned
What you will need for this role:
Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required
1 year of credit union collection experience is desirable
Sensitivity to confidential matters and ability to exercise discretion
Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
Strong verbal and written communications skills
Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment
The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
💡 Quick Summary
Seeking a career-building opportunity? The Collector position is now open for candidates interested in the Bank Jobs sector. This role in Ann Arbor offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
