Commodities Client Service Account Manager Vice President

Job responsibilities

Manage life cycle of transactions after Sale

Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues

Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client

Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions

Support the operation workflow to resolve refusals, disputes, and problematic transactions

Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)

Escalate client concerns and any issues to Sales (i.e., encryption emails)

Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team

Partner with Trade Sales as Trusted Advisor to enable new business and solutions

Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.

Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions

Required qualifications, capabilities, and skills

In depth knowledge of LC/SBLC mechanisms for Commodity Products

Strong knowledge/understanding of the Oil & Gas and Commodities industries

Strong familiarity with key market practices in the sector

Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank

Ability to work within tight deadlines

Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization

Proven leadership skills and capable of delivering exceptional performance under pressure

Strong focus on client satisfaction and the building of excellent relationships with our customers

Preferred qualifications, capabilities, and skills

Trade Finance Commodity expertise

Excellent planning and organization skills

Comfortable working within tight deadlines

Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization

Ability to develop and mobilise internal networks and resources

Ability to effectively use and manage multiple system

Additional European language skills

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