Job Description
Full job description
Communication Desk Assistant 3
Location: Lithia Springs, Georgia, 30122
Contract- 1 Year
Client- Georgia Power
Job Summary:
The Communication Desk Assistant plays a critical role in supporting the Transmission Grid Control Center (GCC) by facilitating communication between internal departments and external partners. This position assists Power System Coordinators during system events, manages outage records, communicates with field personnel, and ensures the accurate logging of transmission system activities.
Key Responsibilities:
Initiate and maintain communication with internal customers (e.g., TMCs, supervision) and external partners (e.g., ITS teams) during routine and emergency system events
Assist Power System Coordinators with outage report preparation, corrections, and documentation
Maintain and track outage records for all transmission lines and equipment
Answer and log phone calls from field personnel entering/exiting substations or power line right-of-ways
Provide timely updates and instructions to field crews under routine and emergency conditions
Perform clerical and administrative tasks as required by the GCC
Ensure timely data entry into system tracking databases and support real-time operations
Education & Experience Requirements:
High school diploma required; college degree preferred
Experience in a utility environment, especially in transmission or generation maintenance or construction, is a plus
Familiarity with control center or field operations is desirable
Skills & Abilities:
Strong oral and written communication skills
Ability to manage multiple tasks, prioritize under pressure, and respond quickly in fast-paced environments
Proficient with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Access)
Knowledge of basic electrical concepts and terminology is preferred
Problem-solving and decision-making capabilities
Able to work independently and collaboratively with cross-functional teams
Work Conditions:
Office-based environment within the Grid Control Center
May require shift work, depending on operational needs
Must be comfortable working in a high-volume, real-time support environment
💡 Quick Summary
Seeking a career-building opportunity? The Communication Desk Assistant 3 4P/330 position is now open for candidates interested in the Media & Communication sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
