Job Description
Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
Join the world’s leading luxury hospitality brand as a Communications Agent at Four Seasons Hotel Sydney. In this guest‑facing role, you will be the welcoming voice of the hotel - providing exceptional service, managing guest inquiries, and ensuring smooth communication across all departments.
What you will do
Be the first point of contact for incoming calls, delivering warm, professional, and timely service.
Assist guests with information, requests, and personalised support.
Accurately route calls and coordinate communication with hotel departments.
Record and deliver messages with discretion and attention to detail.
Assist with room reservations and updates as needed.
Follow emergency communication procedures with confidence and professionalism.
Maintain accurate call logs and support administrative tasks.
Provide solutions to guest concerns and ensure any issues are followed through.
Stay informed on hotel services, facilities, promotions, and local attractions.
Collaborate with colleagues to create a positive and seamless guest experience.
What you bring
Previous experience in a communications, customer service, or hospitality role (luxury hotel experience preferred).
Exceptional communication skills and a polished telephone manner.
Strong multitasking and organisational abilities.
Confidence using telephone systems and hotel software.
Calm, professional approach under pressure.
Flexibility to work early mornings, days, evenings, weekends, and public holidays.
Additional language skills are highly regarded.
What we offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Global Four Seasons discounted stays
Complimentary dry cleaning for uniforms
Complimentary employee meals
Additional property‑specific benefits
Schedule & Hours
Casual position with rotating shifts across mornings, days, evenings, weekends, and public holidays.
Four Seasons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.
Join the world’s leading luxury hospitality brand as a Communications Agent at Four Seasons Hotel Sydney. In this guest‑facing role, you will be the welcoming voice of the hotel - providing exceptional service, managing guest inquiries, and ensuring smooth communication across all departments.
What you will do
Be the first point of contact for incoming calls, delivering warm, professional, and timely service.
Assist guests with information, requests, and personalised support.
Accurately route calls and coordinate communication with hotel departments.
Record and deliver messages with discretion and attention to detail.
Assist with room reservations and updates as needed.
Follow emergency communication procedures with confidence and professionalism.
Maintain accurate call logs and support administrative tasks.
Provide solutions to guest concerns and ensure any issues are followed through.
Stay informed on hotel services, facilities, promotions, and local attractions.
Collaborate with colleagues to create a positive and seamless guest experience.
What you bring
Previous experience in a communications, customer service, or hospitality role (luxury hotel experience preferred).
Exceptional communication skills and a polished telephone manner.
Strong multitasking and organisational abilities.
Confidence using telephone systems and hotel software.
Calm, professional approach under pressure.
Flexibility to work early mornings, days, evenings, weekends, and public holidays.
Additional language skills are highly regarded.
What we offer
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Global Four Seasons discounted stays
Complimentary dry cleaning for uniforms
Complimentary employee meals
Additional property‑specific benefits
Schedule & Hours
Casual position with rotating shifts across mornings, days, evenings, weekends, and public holidays.
Four Seasons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
💡 Quick Summary
Seeking a career-building opportunity? The Communications Agent position is now open for candidates interested in the Insurance sector. This role in Abbotsbury offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.
