Job Description
About Inner West Council
Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.
The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.
We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our great value gym membership from $18.65/week giving access to a vast network of gyms in Sydney.
About the role
The Communications Engagement and Marketing Officer supports the Customer Experience and Marketing Coordinator in delivering comprehensive marketing initiatives to increase brand awareness, drive membership acquisition, and enhance communications across our aquatic centres. This role contributes to the promotion of aquatic facilities and programs through digital marketing, content creation, social media management, customer service and retention initiatives, and direct membership sales activities.
Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.
Remuneration
$71,080.88 - $79,154.92 + 12% Superannuation
Some of the required skills, experience and qualifications
Experience in marketing, communications, or customer service and sales roles
Demonstrated experience in achieving membership targets and proven success in a similar position
Excellent written and verbal communication skills
Proficiency in social media platforms and social media management tools and understanding of digital marketing principles
Customer service orientation with strong interpersonal skills (Extensive experience with a high commitment to customer service & Ability and confidence to network and build rapport quickly with all stakeholders)
Ability to work independently and as part of a team (Demonstrated ability to work closely with and across differing Departments)
Proficiency in developing digital content including social media, web assets, photography, and video editing
Demonstrated high computer literacy including knowledge of software packages with point-of-sale systems and MS Office Suite
Ability to organise work, manage time, and complete multiple tasks with attention to detail
Knowledge and understanding with a commitment to implement EEO & WH&S principles.
Proven ability completing administrative functions and tasks as required.
Enquiries
Ashleigh Howes, Customer Service & Marketing Coordinator on 9392 5299
Closing Date
Sunday 22 March 2026, 11:30PM
To subscribe to our weekly job alert emails please click here
How to Apply
We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.
All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
For more information about work rights in Australia please visit the Department of Home Affairs website.
Inner West Council is proud to be an inclusive and equitable employer
We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.
This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.
Reasonable Adjustment Assistance
IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, please Click here for more information on reasonable adjustments
Retur
Inner West Council (IWC) is among Sydney’s larger local metropolitan local government councils looking after a community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable, and diverse suburbs. As we continue to deliver quality, innovative, and inclusive programs and services, we invite you to join in on our journey towards becoming the best council for our community.
The community is at the heart of IWC, and our values of Integrity, Respect, Innovation, Compassion and Collaboration are at the centre of everything that we do.
We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our great value gym membership from $18.65/week giving access to a vast network of gyms in Sydney.
About the role
The Communications Engagement and Marketing Officer supports the Customer Experience and Marketing Coordinator in delivering comprehensive marketing initiatives to increase brand awareness, drive membership acquisition, and enhance communications across our aquatic centres. This role contributes to the promotion of aquatic facilities and programs through digital marketing, content creation, social media management, customer service and retention initiatives, and direct membership sales activities.
Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.
Remuneration
$71,080.88 - $79,154.92 + 12% Superannuation
Some of the required skills, experience and qualifications
Experience in marketing, communications, or customer service and sales roles
Demonstrated experience in achieving membership targets and proven success in a similar position
Excellent written and verbal communication skills
Proficiency in social media platforms and social media management tools and understanding of digital marketing principles
Customer service orientation with strong interpersonal skills (Extensive experience with a high commitment to customer service & Ability and confidence to network and build rapport quickly with all stakeholders)
Ability to work independently and as part of a team (Demonstrated ability to work closely with and across differing Departments)
Proficiency in developing digital content including social media, web assets, photography, and video editing
Demonstrated high computer literacy including knowledge of software packages with point-of-sale systems and MS Office Suite
Ability to organise work, manage time, and complete multiple tasks with attention to detail
Knowledge and understanding with a commitment to implement EEO & WH&S principles.
Proven ability completing administrative functions and tasks as required.
Enquiries
Ashleigh Howes, Customer Service & Marketing Coordinator on 9392 5299
Closing Date
Sunday 22 March 2026, 11:30PM
To subscribe to our weekly job alert emails please click here
How to Apply
We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.
All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
For more information about work rights in Australia please visit the Department of Home Affairs website.
Inner West Council is proud to be an inclusive and equitable employer
We welcome applicants from all backgrounds and experiences and are committed to reflecting the diversity of our community. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disability, culturally and linguistically diverse communities, LGBTQ+ people, veterans, young people, and mature age workers.
This commitment to diversity and inclusion is one of the many reasons we were named the 2023 AR Bluett Award Winner as the most progressive council in NSW. We’re also proud recipients of the 2023 Australian Business Awards Employer of Choice and the 2025 NSW Local Government Excellence Award for Organisational Diversity and Inclusion.
Reasonable Adjustment Assistance
IWC are intent on respecting the rights and improving opportunities for people with disability. Should you require adjustments or support for your application and throughout the recruitment process and beyond, please Click here for more information on reasonable adjustments
Retur
💡 Quick Summary
Seeking a career-building opportunity? The Communications Engagement and Marketing Officer position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.