At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We’re committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role:

You’ll support our studio teams and delight our customers, ensuring we consistently deliver the highest standard of customer care. You’ll provide exceptional customer care beyond our studio doors, ensuring all lines of communication outside of our studios are well-managed and maintained. You’ll use tools like our Assist phone line, CRM systems, The Dashboard, live chat and any future communication channels that we adopt. This will involve: