Communications, Programming & Customer Engagement

Job Number:
J0325-0288
Posting Date:
April 17, 2026
Closing Date:
April 2+, 2026
Job Title:
Marketing and Communications Assistant
Branch/Department:
Toronto Reference Library
Division:
Communications, Programming & Customer Engagement
Employment Type:
Temporary Full Time
Status:
Full-Time
# of Open Positions:
1
Salary:
$65,5+2.80 - $74,0+2.20
Pay Band:
PE014


Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 1+): 35 hours per week.

Temporary Full Time position (6 month contract)

JOB SUMMARY:
To provide administrative and Marketing and Communications support to the Marketing & Communications department in its function to communication to customers, stakeholders, the general public and the media to raise awareness of and support for the library

DUTIES:
Under the general direction of the appropriate manager, this position is responsible for:
Administrative Duties:

designing and using complex formats on databases to generate various documents and correspondence
designing micro-computer programs for statistical and report generation
arranging for the delivery, expediting and distribution of correspondence and documents from/to internal and external contacts
coordinating and scheduling projects and arranging required resources
identifying needs and researching, compiling and analyzing information related to marketing and communications
departmental activities and responsibilities
? communicating and receiving information from/to internal/external contacts and resolving problems/conflicts of an administrative nature.
coordinating and processing purchase requisitions and petty cash; maintaining office supplies, attendance records and vacation schedules
reviewing and amending administrative procedures
performing other duties as required
Marketing & Communications Duties

promoting awareness and usage of the library’s collections and services by assisting in the writing and editing of marketing materials.
responding to customer queries; supporting the customer feedback function to assist the department in maintaining
two-way communications with customers and facilitating the use of customer data for service improvements.
support departmental activities related to the maintenance of relationships with the local media and the library media to build and maintain the image of the library.
write first drafts of marketing, customer and corporate communications materials including media releases, fact sheets, promotional copies and reports, as required.
participating in staff teams to coordinate specific marketing promotions, publications, events or fundraising initiatives.
marketing the library’s collections and services by overseeing the logistics of system and branch events and programs.
performing other duties as required
QUALIFICATIONS:

Three-year community college programme in journalism, marketing or communications or an equivalent combination of education and experience
1-2 years’ related experience in corporate communications or marketing.
Excellent writing and verbal skills; ability to edit and proofread; understanding of basic layout, graphic design, printing and photography
Accuracy and speed in keyboarding
Demonstrated knowledge of relevant software applications
Broad knowledge of library services and issues to interpret them to the public and the media
Confidence, discretion and tact in dealing with the public and the media
Ability to plan and organize projects
Interpersonal skills; ability to work well in team
Upon request, accommodation will be provided through all stages of the recruitment and selection process.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.

TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.