Job Description
Job type
Full-time
Location
Alexandria NSW
Full job description
Workit Spaces and SKUTOPIA are fast-growing Australian startups – we're building innovative ecosystems that power the booming eCommerce industry.
To deliver on our mission, we provide eCommerce Co-working Hubs, a shipping platform and an urban micro robotic fulfillment centre.
We are a team that's driven to create innovative products, a sustainable planet and a sustainable society.
About the Role
This is a full-time on-site position based in our Bourke Road, Alexandria Hub
We are seeking a dynamic and creative individual to join our Community team as a Community Associate / Receptionist for our vibrant coworking space. The Community team is the heart and soul of our business with the mission to provide the best environment and customer service to our members and to create a unique community of like-minded people.
The ideal candidate will possess excellent communication skills, a keen eye for detail and a passion for providing exceptional customer service to our members.
Responsibilities
Welcome members and visitors, and manage incoming parcels and courier deliveries
Answer and triage calls related to the Bourke Road Hub
Maintain high standards of presentation, cleanliness and overall site upkeep
Identify and escalate issues to the Community Manager for resolution
Understand, communicate and enforce Workit policies and rules across the hub and common areas
Manage fob access, including issuing, tracking and collecting fobs on move-out
Support the onboarding and offboarding of members, including site tours for new arrivals
Build a welcoming, inclusive and collaborative community through relationships and events
Maintain strong member relationships and ensure issues and requests are addressed promptly
Stay informed on member business updates, milestones and initiatives and share highlights via Slack or social channels
Support the Events Coordinator with the setup, hosting and pack-down of monthly community events
Attend monthly social and educational events
Capture photos and short videos at community events for use by the Marketing team
Other adhoc tasks allocated by the Community Manager
About you
Have 1-2 years of experience in Hospitality, Office management OR in a Co-working space
Hold a high standard of customer service
Able to work independently to get tasks completed and represent the Company
Must have strong interpersonal and networking skills - you love to build relationships with people
Demonstrate integrity, responsibility and accountability
Excellent organisational and problem-solving skills
If you are passionate about delivering exceptional customer service and being part of a dynamic co-working community, we encourage you to apply for this exciting opportunity!
Full-time
Location
Alexandria NSW
Full job description
Workit Spaces and SKUTOPIA are fast-growing Australian startups – we're building innovative ecosystems that power the booming eCommerce industry.
To deliver on our mission, we provide eCommerce Co-working Hubs, a shipping platform and an urban micro robotic fulfillment centre.
We are a team that's driven to create innovative products, a sustainable planet and a sustainable society.
About the Role
This is a full-time on-site position based in our Bourke Road, Alexandria Hub
We are seeking a dynamic and creative individual to join our Community team as a Community Associate / Receptionist for our vibrant coworking space. The Community team is the heart and soul of our business with the mission to provide the best environment and customer service to our members and to create a unique community of like-minded people.
The ideal candidate will possess excellent communication skills, a keen eye for detail and a passion for providing exceptional customer service to our members.
Responsibilities
Welcome members and visitors, and manage incoming parcels and courier deliveries
Answer and triage calls related to the Bourke Road Hub
Maintain high standards of presentation, cleanliness and overall site upkeep
Identify and escalate issues to the Community Manager for resolution
Understand, communicate and enforce Workit policies and rules across the hub and common areas
Manage fob access, including issuing, tracking and collecting fobs on move-out
Support the onboarding and offboarding of members, including site tours for new arrivals
Build a welcoming, inclusive and collaborative community through relationships and events
Maintain strong member relationships and ensure issues and requests are addressed promptly
Stay informed on member business updates, milestones and initiatives and share highlights via Slack or social channels
Support the Events Coordinator with the setup, hosting and pack-down of monthly community events
Attend monthly social and educational events
Capture photos and short videos at community events for use by the Marketing team
Other adhoc tasks allocated by the Community Manager
About you
Have 1-2 years of experience in Hospitality, Office management OR in a Co-working space
Hold a high standard of customer service
Able to work independently to get tasks completed and represent the Company
Must have strong interpersonal and networking skills - you love to build relationships with people
Demonstrate integrity, responsibility and accountability
Excellent organisational and problem-solving skills
If you are passionate about delivering exceptional customer service and being part of a dynamic co-working community, we encourage you to apply for this exciting opportunity!
💡 Quick Summary
Seeking a career-building opportunity? The Community Associate position is now open for candidates interested in the Back Office Jobs sector. This role in Alexandria offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
