Job Description
Full job description
Job Summary
The Community Outreach Services Coordinator performs duties to support and grow PAWS Chicago outreach program operations, specifically spay/neuter access initiatives, Community Cats, Community Medicine, and 360 @ CACC. The primary purpose of this role is to ensure all outreach services are being effectively delivered to target area clients. Services include Trap-Neuter-Return (TNR), spay/neuter, information on pet wellness, and veterinary resources.
Daily duties include, but are not limited to, spay/neuter transports, on-site support at Chicago Animal Care and Control (CACC), leading volunteers during outreach and TNR efforts, and program administration. The Community Outreach Services Coordinator also plays a key role in engaging pet owners in underserved areas of Chicago. This position is based at PAWS Medical Center, but the Community Outreach Services Coordinator travels and works in targeted Chicago communities as well.
Duties and Responsibilities
Spay/Neuter Outreach
o Coordinate appointments with Spay/Neuter Clinic; including scheduling spay/neuter for qualifying clients via telephone and email, checking in animals for surgery, providing care instructions and making follow-up phone calls to clients
o Provide transportation for spay/neuter patients in PAWS Chicago vehicles
o Participate in door-to-door community outreach, outreach events, partnership engagement, and spay/neuter events (off-site and clinic)
Community Cats
o Lead on-site Trap-Neuter-Return Days (TNR); including developing site lists and priorities, counseling colony caretakers on feral cat ordinance, preparing supplies, executing trapping and return efforts in the community, and ensuring cats are prepared for surgery
o Coordinate appointments with Spay/Neuter Clinic; including scheduling spay/neuter for qualifying clients via telephone and email, checking in TNR cats for surgery, and providing care instructions and making follow-up calls to clients
o Manage trap rentals and returns as needed; including checking out traps, instructing clients on use, processing paperwork and updating rental data, making follow-up calls on outstanding trap rentals, and processing returns
Community Medicine
o Schedule outpatient medical appointments for qualifying clients via telephone and email
o Provide reception support during Community Medicine clinic hours; including checking in animals for outpatient appointments, processing service agreements, and making follow-up phone calls to clients
o Liaise with veterinary staff to provide medical information and treatment instructions to clients
360 @ CACC
o Participate in Pet Owner Support shifts on-site at Chicago Animal Care and Control (CACC)
o Engage pet owners to offer supportive resources, information on pet wellness, and counseling, as needed
o Schedule spay/neuter and outpatient medical appointments for qualifying clients
General
o Train and lead volunteers and interns in outreach and TNR efforts, event support duties and administrative tasks
o Perform client follow-up calls/emails, data entry, database maintenance, program reporting, and other administrative tasks as needed
o Document client “success” stories for promotional purposes
o Provide excellent customer service to clients, community members, and volunteers
Education and Experience:
High school diploma or equivalent
Fluency in Spanish preferred
Valid driver’s license
One to three years in the animal protection and advocacy field
Necessary Knowledge, Skills and Abilities:
Excellent customer service skills - ability and desire to interface with the public and volunteers.
Sensitivity to the communities in which we are providing resources.
Superior time management skills with the ability to handle numerous responsibilities at once and work well under pressure.
Ability to stay focused on the priorities of the job.
Creative thinker & planner.
Ability to work and think independently.
Proven organizational skills with attention to detail.
Ability to develop and maintain relationships.
Ability to multi-task and work well under pressure in a dynamic, team environment.
Exceptionally strong interpersonal skills and the ability to forge effective relationships with a wide variety of people under a wide variety of circumstances.
Solutions oriented - ability to communicate with and offer assistance to wide variety of people.
Excellent written and verbal communication skills which will allow the representation of the mission, goals, policies, and core values of PAWS Chicago in a creative and enthusiastic manner.
Ability to make rational decisions and be professional in emotional situations and environment.
Must have flexibility in schedule; some evening and weekend hours may be required.
Willingness to drive vehicles; current and valid driver’s license.
Knowledge of animal welfare issues.
Passion for animals and animal welfare.
Physical Requirements
Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping
Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another
Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly
Repetitive motion
Ability to travel to PAWS locations as needed
PAWS Chicago Values-in-Action
Respect: for each and every life.
Community: of people and organizations committed to helping homeless pets.
Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows.
Pro-activity: to solve difficult problems and to be prepared to offer emergency and crisis support.
Transparency: that informs the public about the fate of homeless animals.
Education: that raises awareness about the realities that homeless animals face in the community and across the nations, providing a forum for people to get involved in effecting change. Promotes and support reasonable pet ownership.
Sustainability: through financial management practices that maximize the impact and reach of our resources and endure that PAWS Chicago will always be a resource for homeless animals.
Compassion: towards all people and animals.
Job Summary
The Community Outreach Services Coordinator performs duties to support and grow PAWS Chicago outreach program operations, specifically spay/neuter access initiatives, Community Cats, Community Medicine, and 360 @ CACC. The primary purpose of this role is to ensure all outreach services are being effectively delivered to target area clients. Services include Trap-Neuter-Return (TNR), spay/neuter, information on pet wellness, and veterinary resources.
Daily duties include, but are not limited to, spay/neuter transports, on-site support at Chicago Animal Care and Control (CACC), leading volunteers during outreach and TNR efforts, and program administration. The Community Outreach Services Coordinator also plays a key role in engaging pet owners in underserved areas of Chicago. This position is based at PAWS Medical Center, but the Community Outreach Services Coordinator travels and works in targeted Chicago communities as well.
Duties and Responsibilities
Spay/Neuter Outreach
o Coordinate appointments with Spay/Neuter Clinic; including scheduling spay/neuter for qualifying clients via telephone and email, checking in animals for surgery, providing care instructions and making follow-up phone calls to clients
o Provide transportation for spay/neuter patients in PAWS Chicago vehicles
o Participate in door-to-door community outreach, outreach events, partnership engagement, and spay/neuter events (off-site and clinic)
Community Cats
o Lead on-site Trap-Neuter-Return Days (TNR); including developing site lists and priorities, counseling colony caretakers on feral cat ordinance, preparing supplies, executing trapping and return efforts in the community, and ensuring cats are prepared for surgery
o Coordinate appointments with Spay/Neuter Clinic; including scheduling spay/neuter for qualifying clients via telephone and email, checking in TNR cats for surgery, and providing care instructions and making follow-up calls to clients
o Manage trap rentals and returns as needed; including checking out traps, instructing clients on use, processing paperwork and updating rental data, making follow-up calls on outstanding trap rentals, and processing returns
Community Medicine
o Schedule outpatient medical appointments for qualifying clients via telephone and email
o Provide reception support during Community Medicine clinic hours; including checking in animals for outpatient appointments, processing service agreements, and making follow-up phone calls to clients
o Liaise with veterinary staff to provide medical information and treatment instructions to clients
360 @ CACC
o Participate in Pet Owner Support shifts on-site at Chicago Animal Care and Control (CACC)
o Engage pet owners to offer supportive resources, information on pet wellness, and counseling, as needed
o Schedule spay/neuter and outpatient medical appointments for qualifying clients
General
o Train and lead volunteers and interns in outreach and TNR efforts, event support duties and administrative tasks
o Perform client follow-up calls/emails, data entry, database maintenance, program reporting, and other administrative tasks as needed
o Document client “success” stories for promotional purposes
o Provide excellent customer service to clients, community members, and volunteers
Education and Experience:
High school diploma or equivalent
Fluency in Spanish preferred
Valid driver’s license
One to three years in the animal protection and advocacy field
Necessary Knowledge, Skills and Abilities:
Excellent customer service skills - ability and desire to interface with the public and volunteers.
Sensitivity to the communities in which we are providing resources.
Superior time management skills with the ability to handle numerous responsibilities at once and work well under pressure.
Ability to stay focused on the priorities of the job.
Creative thinker & planner.
Ability to work and think independently.
Proven organizational skills with attention to detail.
Ability to develop and maintain relationships.
Ability to multi-task and work well under pressure in a dynamic, team environment.
Exceptionally strong interpersonal skills and the ability to forge effective relationships with a wide variety of people under a wide variety of circumstances.
Solutions oriented - ability to communicate with and offer assistance to wide variety of people.
Excellent written and verbal communication skills which will allow the representation of the mission, goals, policies, and core values of PAWS Chicago in a creative and enthusiastic manner.
Ability to make rational decisions and be professional in emotional situations and environment.
Must have flexibility in schedule; some evening and weekend hours may be required.
Willingness to drive vehicles; current and valid driver’s license.
Knowledge of animal welfare issues.
Passion for animals and animal welfare.
Physical Requirements
Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping
Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another
Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly
Repetitive motion
Ability to travel to PAWS locations as needed
PAWS Chicago Values-in-Action
Respect: for each and every life.
Community: of people and organizations committed to helping homeless pets.
Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows.
Pro-activity: to solve difficult problems and to be prepared to offer emergency and crisis support.
Transparency: that informs the public about the fate of homeless animals.
Education: that raises awareness about the realities that homeless animals face in the community and across the nations, providing a forum for people to get involved in effecting change. Promotes and support reasonable pet ownership.
Sustainability: through financial management practices that maximize the impact and reach of our resources and endure that PAWS Chicago will always be a resource for homeless animals.
Compassion: towards all people and animals.
💡 Quick Summary
Seeking a career-building opportunity? The Community Outreach Services Coordinator position is now open for candidates interested in the Event Management Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
