Job Description
Full job description
Aeon Timeline began as a tool for writers to make sense of complex stories.
As a story grows and more storylines and characters are introduced, it can be hard to track what happens when and how everything connects. Aeon Timeline helps writers bring it all together in one place, so they can write with confidence.
And it’s not just writers. Over time, people began using Aeon Timeline across many different fields that deal with the same kind of complexity, where understanding how everything fits together really matters.
Today, our customers include:
Historians, academics, and educators
Lawyers, investigators, and law enforcement
Project managers and consultants
Screenwriters
Game designers
…and many others
What you’ll do in this role
We’re looking for a community-minded support specialist to help strengthen the connection between Aeon Timeline and the people who use it.
You’ll be the friendly, knowledgeable first point of contact across our support and community channels, helping customers succeed, answering questions, and encouraging thoughtful conversations.
Customer Support
Respond to customer queries via email, forums, and occasional video calls
Provide timely, empathetic, and solution-focused support
Help customers navigate Aeon Timeline’s features and workflows
Escalate technical issues to the team when needed
Community Engagement
Foster an environment where customers feel heard and valued
Encourage discussion and knowledge-sharing within the community
Engage with customers in external communities (e.g., Facebook groups, YouTube)
Customer Advocacy & Insights
Share customer feedback and insights with the team
Highlight trends, recurring questions, and pain points
Identify opportunities to improve support resources and documentation
What we’re looking for
At its core, this role is about caring about people and helping them succeed.
You don’t need to know everything upfront. What matters most is how you approach problems and people.
We’re looking for someone who:
Genuinely enjoys helping others
Communicates clearly and empathetically
Is curious, open to learning, and not afraid to ask questions
Is comfortable working independently, while also collaborating when needed
Is comfortable picking up new tools and workflows
Has 2+ years of relevant experience (including informal or non-traditional experience)
Nice to have, but not required:
An interest in creative writing
Experience with graphic or video editing
Experience working with software or SaaS products, especially in a small team
We are open to remote candidates Australia-wide.
This is a permanent part-time role, 15 hours per week, spread across 5 days.
Why you’ll love working here
Here’s what you can expect:
Flexible work
We trust you to manage your time in a way that works for you.
Work-life balance
We don’t expect you to work beyond your hours or be “always on.”
A small, thoughtful team
No politics, just people who care about doing good work.
Supportive environment
We help each other out, share ideas, and genuinely enjoy working together.
Interesting problems
Our customers are working on everything from investigations to worldbuilding, so you’ll constantly be learning new things.
If you’d enjoy helping people craft epic stories and do great work, and are looking for a remote role, we’d love to hear from you.
Pay: $42.00 – $48.00 per hour
Expected hours: 15.0 per week
Benefits:
Work from home
Work Authorisation:
Australia (Required)
Work Location: Remote
Aeon Timeline began as a tool for writers to make sense of complex stories.
As a story grows and more storylines and characters are introduced, it can be hard to track what happens when and how everything connects. Aeon Timeline helps writers bring it all together in one place, so they can write with confidence.
And it’s not just writers. Over time, people began using Aeon Timeline across many different fields that deal with the same kind of complexity, where understanding how everything fits together really matters.
Today, our customers include:
Historians, academics, and educators
Lawyers, investigators, and law enforcement
Project managers and consultants
Screenwriters
Game designers
…and many others
What you’ll do in this role
We’re looking for a community-minded support specialist to help strengthen the connection between Aeon Timeline and the people who use it.
You’ll be the friendly, knowledgeable first point of contact across our support and community channels, helping customers succeed, answering questions, and encouraging thoughtful conversations.
Customer Support
Respond to customer queries via email, forums, and occasional video calls
Provide timely, empathetic, and solution-focused support
Help customers navigate Aeon Timeline’s features and workflows
Escalate technical issues to the team when needed
Community Engagement
Foster an environment where customers feel heard and valued
Encourage discussion and knowledge-sharing within the community
Engage with customers in external communities (e.g., Facebook groups, YouTube)
Customer Advocacy & Insights
Share customer feedback and insights with the team
Highlight trends, recurring questions, and pain points
Identify opportunities to improve support resources and documentation
What we’re looking for
At its core, this role is about caring about people and helping them succeed.
You don’t need to know everything upfront. What matters most is how you approach problems and people.
We’re looking for someone who:
Genuinely enjoys helping others
Communicates clearly and empathetically
Is curious, open to learning, and not afraid to ask questions
Is comfortable working independently, while also collaborating when needed
Is comfortable picking up new tools and workflows
Has 2+ years of relevant experience (including informal or non-traditional experience)
Nice to have, but not required:
An interest in creative writing
Experience with graphic or video editing
Experience working with software or SaaS products, especially in a small team
We are open to remote candidates Australia-wide.
This is a permanent part-time role, 15 hours per week, spread across 5 days.
Why you’ll love working here
Here’s what you can expect:
Flexible work
We trust you to manage your time in a way that works for you.
Work-life balance
We don’t expect you to work beyond your hours or be “always on.”
A small, thoughtful team
No politics, just people who care about doing good work.
Supportive environment
We help each other out, share ideas, and genuinely enjoy working together.
Interesting problems
Our customers are working on everything from investigations to worldbuilding, so you’ll constantly be learning new things.
If you’d enjoy helping people craft epic stories and do great work, and are looking for a remote role, we’d love to hear from you.
Pay: $42.00 – $48.00 per hour
Expected hours: 15.0 per week
Benefits:
Work from home
Work Authorisation:
Australia (Required)
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Community & Support Specialist (Part Time) position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.