Job Description
Your Role
As a Complaint Resolution Officer with IBAC, you will play a critical role in managing complaints and enquiries from the Victorian community. You will be responsible for assessing complaints, providing information about IBAC's role and jurisdiction, and communicating difficult messages to complainants. This role requires excellent interpersonal skills, empathy, and the ability to handle sensitive and complex issues.
As a Complaint Resolution Officer with IBAC, you will play a critical role in managing complaints and enquiries from the Victorian community. You will be responsible for assessing complaints, providing information about IBAC's role and jurisdiction, and communicating difficult messages to complainants. This role requires excellent interpersonal skills, empathy, and the ability to handle sensitive and complex issues.
💡 Quick Summary
Seeking a career-building opportunity? The Complaint Resolution Officer position is now open for candidates interested in the Government Job Alert sector. This role in South Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
