Job Description
Roles and Responsibilities
We are looking for an experienced candidate with strong banking background and well versed with RBI / Regulatory guidelines. He will be representing cases with Banking Ombudsman / Regulators. His key job role will involve liasoning with BO Officials, enhance bank's image and NIL Award for the bank.
1. Download complaints from CMS portal on daily basis.
2. Upload quality and complete responses on CMS portal.
3. Action all Advisories by representing them to BO or arrange for resolution.
4. Liasoning for closure of complaint at BO level and attend reconciliation meetings along with business partners for effective representation and eventual closure in favor of the bank. Ensure preparation/ submission of compliance to the Actionable on the Minutes of the Meeting.
5. Conducting Out Reach programmes as advised by BO.
6. Attend Nodal Officer's meet and ensure preparation/ submission of compliance to the actionable on the Minutes of the Meeting.
7. Ensure NIL award for the bank
We are looking for an experienced candidate with strong banking background and well versed with RBI / Regulatory guidelines. He will be representing cases with Banking Ombudsman / Regulators. His key job role will involve liasoning with BO Officials, enhance bank's image and NIL Award for the bank.
1. Download complaints from CMS portal on daily basis.
2. Upload quality and complete responses on CMS portal.
3. Action all Advisories by representing them to BO or arrange for resolution.
4. Liasoning for closure of complaint at BO level and attend reconciliation meetings along with business partners for effective representation and eventual closure in favor of the bank. Ensure preparation/ submission of compliance to the Actionable on the Minutes of the Meeting.
5. Conducting Out Reach programmes as advised by BO.
6. Attend Nodal Officer's meet and ensure preparation/ submission of compliance to the actionable on the Minutes of the Meeting.
7. Ensure NIL award for the bank
💡 Quick Summary
Seeking a career-building opportunity? The Complaints|Nodal Escalations For a Leading Bank | R|36+ position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai, Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
