Job Description
Full Job Description
POSITION SUMMARY:
Serves as the guest's liaison for both hoteland non-hotel services. Functionsare an extension of front deskagent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservationsand obtains tickets for flights, the theatre, or special events.
Organizes special functions such as VIPcocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software.
CONCIERGE DUTIES AND RESPONSIBILITIES:
Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Makes guest reservations for air or other forms of transportation when requested.
Obtains necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organizes special functions as directed by management.
Arranges secretarial and other office services.
To ensure a proper use of the telephone etiquette standards.
To oversee the concierge operations, doormen, bellmen, valet parkingand to supervise the area ensuring that all standards and procedures are fully known and followed.
To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
To ensure that all sections have proper coverage of staff at all times.
To ensure that guest luggage records are accurately maintained and all special requests are met.
Process and deliver messagesfor Guests.
Deliver and safely storage Guest luggage.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Ensure orderliness and safetyguidelines around the lobbyand front door areas.
Provide support to Management as required, in cases of emergency.
Project a professional manner with an emphasis on hospitalityand Guest service.
Maintain a clean, healthy, and safety working area.
Coordinates guest requestsfor special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any special needs.
Handles guest complaints and solve problem to the degree possible.
Job Type: Full-time
Salary: ₹10,+87.03 - ₹15,000.00 per month
Schedule:
Rotational shift
Weekend availability
Ability to commute/relocate:
Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Language:
Malayalam (Preferred)
English (Preferred)
Tamil (Preferred)
Hindi (Preferred)
License/Certification:
Driving Licence (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
POSITION SUMMARY:
Serves as the guest's liaison for both hoteland non-hotel services. Functionsare an extension of front deskagent duties. Assists the guest- regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservationsand obtains tickets for flights, the theatre, or special events.
Organizes special functions such as VIPcocktail receptions. Arranges for secretarial services. Good through knowledge of property management software (PMS) or hotel reservation software.
CONCIERGE DUTIES AND RESPONSIBILITIES:
Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
Provides guests with information about attractions, facilities, services, and activities in or outside the property.
Makes guest reservations for air or other forms of transportation when requested.
Obtains necessary itinerary tickets.
Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organizes special functions as directed by management.
Arranges secretarial and other office services.
To ensure a proper use of the telephone etiquette standards.
To oversee the concierge operations, doormen, bellmen, valet parkingand to supervise the area ensuring that all standards and procedures are fully known and followed.
To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
To ensure that all sections have proper coverage of staff at all times.
To ensure that guest luggage records are accurately maintained and all special requests are met.
Process and deliver messagesfor Guests.
Deliver and safely storage Guest luggage.
Stay current and up to date with all hotel services as well as daily VIP requests and special events.
Ensure orderliness and safetyguidelines around the lobbyand front door areas.
Provide support to Management as required, in cases of emergency.
Project a professional manner with an emphasis on hospitalityand Guest service.
Maintain a clean, healthy, and safety working area.
Coordinates guest requestsfor special services or equipment with the appropriate department.
Contacts roomed guests periodically to ascertain any special needs.
Handles guest complaints and solve problem to the degree possible.
Job Type: Full-time
Salary: ₹10,+87.03 - ₹15,000.00 per month
Schedule:
Rotational shift
Weekend availability
Ability to commute/relocate:
Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
Language:
Malayalam (Preferred)
English (Preferred)
Tamil (Preferred)
Hindi (Preferred)
License/Certification:
Driving Licence (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Concierge cum driver position is now open for candidates interested in the Driver Jobs sector. This role in WAYANAD offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Driver Jobs is a plus.
