Job Description
Are you our next rising star?
Join our team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Concierge Supervisor, who reports to the Chief Concierge, plays a pivotal role in guaranteeing guest satisfaction. You are the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. Your primary responsibilities include enhancing customer service whilst boosting the performance of your team members to create an elevated guest experience.
A few of your responsibilities
Lead the Hotel Porter and Doorman to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
Co-ordinate the arrival and departure of guests with the delivery and collection of their luggage
Provided accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Brisbane
Foster a positive working relationships across all departments at The Star Brisbane
Assist the Chief Concierge in rostering, training and communications
What we will be looking for
Strong organisation and time management skills
Experience as a Bell Captain or similar position within a five-star property desirable
At least one year's experience leading a team
QLD Drivers licence with a clean driving record required
Ability to work in a team environment
Excellent verbal and written communication skills
About you
You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team
You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working.
Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.
What can we offer you
Complimentary buffet meal on every shift
Uniform laundered and ready for you daily on property
Discounted parking available in the city
Up to 30% discounts across award winning restaurants and accommodation
Supportive leadership team
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2026-24) and has been recognised as a 2026 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move
Make your next move by clicking the link below.
Join our team as the Concierge Supervisor (Bell Captain) at The Star Brisbane.
The Star Brisbane is Australia’s newest entertainment hub at the heart of the new Queen’s Wharf Brisbane precinct. The first phase is now open, with more venues and experiences on the way. The Star Brisbane offers a variety of new dining, bars, and unique entertainment options. It also includes a five-star luxury hotel, The Star Grand, and a state-of-the-art Event Centre.
This transformational project has brought even more excitement and anticipation to burgeoning Brisbane. It will redefine how people play, shop, and socialise in the river city.
The Concierge Supervisor, who reports to the Chief Concierge, plays a pivotal role in guaranteeing guest satisfaction. You are the initial point of contact for arrivals and oversee the smooth handling of guest luggage and vehicle arrivals and departures within the hotel. Your primary responsibilities include enhancing customer service whilst boosting the performance of your team members to create an elevated guest experience.
A few of your responsibilities
Lead the Hotel Porter and Doorman to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
Co-ordinate the arrival and departure of guests with the delivery and collection of their luggage
Provided accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Brisbane
Foster a positive working relationships across all departments at The Star Brisbane
Assist the Chief Concierge in rostering, training and communications
What we will be looking for
Strong organisation and time management skills
Experience as a Bell Captain or similar position within a five-star property desirable
At least one year's experience leading a team
QLD Drivers licence with a clean driving record required
Ability to work in a team environment
Excellent verbal and written communication skills
About you
You will be an experienced hotel professional with prior porter experience who is proficient in Opera PMS. You should be deeply passionate about delivering exceptional guest experiences and possess a proven track record of leading and developing successful teams. Your approach should be collaborative and welcoming, and you should recognise the significance of instilling this culture within the team
You will have a demonstrated understanding of relevant industry regulatory requirements with experience ensuring these requirements are met as part of your ways of working.
Your role will be pivotal in shaping the success of our hotel operations at the Star Brisbane. Join us in making a difference.
What can we offer you
Complimentary buffet meal on every shift
Uniform laundered and ready for you daily on property
Discounted parking available in the city
Up to 30% discounts across award winning restaurants and accommodation
Supportive leadership team
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The $3.6 billion Queen’s Wharf Brisbane development is being delivered by Destination Brisbane Consortium – a joint venture led by The Star Entertainment Group alongside its partners.
When complete, Queen’s Wharf Brisbane will deliver four new luxury hotels, more than 50 new food and beverage experiences, significant luxury retail, the restoration of nine heritage buildings and around 1,500 residential apartments.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2026-24) and has been recognised as a 2026 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It is an exciting time for The Star Entertainment Group as we get ready to start our journey to The Star Brisbane.
It's your move
Make your next move by clicking the link below.
💡 Quick Summary
Seeking a career-building opportunity? The Concierge Supervisor position is now open for candidates interested in the Hotel Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.