Job Description
Description
Position Summary
The Conference Services Manager (CSM) is responsible for the planning, coordination, and execution of group meetings and events from contract turnover through departure. Acting as the primary liaison between the client and hotel operations, the CSM ensures every detail is delivered to brand standards while providing a high-touch, personalized guest experience.
Key Responsibilities
Client & Event Management
Serve as the main point of contact for assigned group business post-contract
Lead engaging planning calls, site visits, and pre-event meetings
Create, manage, and distribute detailed Event Orders (EOs)
Oversee on-site execution of meetings and events to ensure client satisfaction
Cross-Functional Collaboration
Partner closely with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Third-Party Vendors (i.e. AV, décor vendors, outside caterers, etc. )
Lead weekly EO meetings and group resume meetings with Sales Team for upcoming groups
Proactively identify and resolve operational or service challenges
Ensure all event details are communicated clearly to all department leaders and team members
Financial & Administrative Oversight
Review contracts to ensure alignment with event execution
Track deposits, concessions, and billing accuracy
Coordinate post-event billing and reconciliation with Finance
Identify opportunities to enhance revenue through F&B and event upgrades
Service & Brand Excellence
Deliver warm, intuitive, and personalized service aligned with the Sandbourne’s Universal Behaviors and service culture standards
Anticipate guest needs and provide thoughtful, creative solutions
Maintain strong client relationships to encourage repeat business
Consistently represent the hotel’s culture, aesthetic, and service philosophy
Qualifications
1-2 years of experience in Conference Services, Catering, or Event Servicing
Experience in a lifestyle, boutique, or luxury hotel environment preferred
Strong knowledge of banquet operations and food & beverage service
Excellent organizational, communication, and multitasking skills
Proficiency in Ci/TY, Lightspeed, or similar event management systems (i.e. Social Tables)
Ability to work flexible hours, including evenings, weekends, and holidays
Key Attributes
Client-focused and service-driven
Highly organized with strong attention to detail
Calm and solutions-oriented in a fast-paced environment
Detail-minded with strong creative instincts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Position Summary
The Conference Services Manager (CSM) is responsible for the planning, coordination, and execution of group meetings and events from contract turnover through departure. Acting as the primary liaison between the client and hotel operations, the CSM ensures every detail is delivered to brand standards while providing a high-touch, personalized guest experience.
Key Responsibilities
Client & Event Management
Serve as the main point of contact for assigned group business post-contract
Lead engaging planning calls, site visits, and pre-event meetings
Create, manage, and distribute detailed Event Orders (EOs)
Oversee on-site execution of meetings and events to ensure client satisfaction
Cross-Functional Collaboration
Partner closely with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Third-Party Vendors (i.e. AV, décor vendors, outside caterers, etc. )
Lead weekly EO meetings and group resume meetings with Sales Team for upcoming groups
Proactively identify and resolve operational or service challenges
Ensure all event details are communicated clearly to all department leaders and team members
Financial & Administrative Oversight
Review contracts to ensure alignment with event execution
Track deposits, concessions, and billing accuracy
Coordinate post-event billing and reconciliation with Finance
Identify opportunities to enhance revenue through F&B and event upgrades
Service & Brand Excellence
Deliver warm, intuitive, and personalized service aligned with the Sandbourne’s Universal Behaviors and service culture standards
Anticipate guest needs and provide thoughtful, creative solutions
Maintain strong client relationships to encourage repeat business
Consistently represent the hotel’s culture, aesthetic, and service philosophy
Qualifications
1-2 years of experience in Conference Services, Catering, or Event Servicing
Experience in a lifestyle, boutique, or luxury hotel environment preferred
Strong knowledge of banquet operations and food & beverage service
Excellent organizational, communication, and multitasking skills
Proficiency in Ci/TY, Lightspeed, or similar event management systems (i.e. Social Tables)
Ability to work flexible hours, including evenings, weekends, and holidays
Key Attributes
Client-focused and service-driven
Highly organized with strong attention to detail
Calm and solutions-oriented in a fast-paced environment
Detail-minded with strong creative instincts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
💡 Quick Summary
Seeking a career-building opportunity? The Conference Services Manager position is now open for candidates interested in the Remote Jobs sector. This role in Santa Monica offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
