₹25TCr a year
Full–time
Wanting a role that will fit around your out of work commitments Want to work in a contact centre, office environmentThis is role for you!

Fun, place to work with an central location in city centre. Job location will Be with in Tri-City Chandigarh

Opportunities to progress within the company

We are looking for that special person to care for customers and solve their concerns with compassion, care and excellence.

You will be the front line ambassador for BPO and you will be driven to provide a wow experience every time.

Call Sourabh 9779924404 for interview

Customer Support Specialist

Candidate must have good communication skills. Freshers as well as experienced Required . CTC 2.5 to 3.5 Lacs / Year.Number of Vacancies - 50

Sr Core Requirements : -

Team Leaders with 1 to 2 years experience in Managing Floor with Span 0f 20-25 FTE. CTC 3 to 6 Lacs / Year . Number of Vacancies - 10

Trainers / QA with 1 to 5 years experience in Inbound Process Training / Quality . CTC 3 to 3.5 -5.5 Lacs / Year . Number of Vacancies - 5

WFM / RTM Executives with minimum 6 months experience in RTM / WFM . CTC 3.5 to 4.5 Lacs / Year . Number of Vacancies - 5

Customer Support Specialist Role :

Provide a 'wow' experience for our customers by going the extra mile enquiries are via email / chat , or via phone call

Help implement new efficiencies and process to improve our customer service and speed

Provide solutions to problems quickly and efficiently

Design email responses to leave customers happy and satisfied

Work closely with customer service team to support and motivate each other

We need someone with :

A caring and sympathetic nature

Excellent people and social skills

Very confident telephone manner

Fast paced worker (at the computer) and thinker to achieve daily KPIs

Must be a confident typist and have excellent grammar

Ability to multi-task while providing up-to-date responses to all customers enquiries in real-time

Excellent command of English language

Excellent written communication

Positive attitude

Creative problem solving ability

Ability to gain customer trust and gratitude, turn them around

Youthful attitude to empathise with customer

Ability to work efficiently under pressure and to stay cool

Strength to work under pressure and maintain composure, this team has busy times and daily challenges

What this job will give you :

Being part of a friendly, fun, upbeat teamSupport and development of your personal skills

Fun events every month

Satisfaction from being part of a fast growing BPO

We practice an attitude of gratitude

Handsome Salary with Incentives

5 Days work International, Domestic 6 Days

Growth Opportunity for those who want to work long term

State of Art Infrastructure , Fully Air Conditioned.

Cafeteria, Gym, ATM & other facilities within premises

Located in centre of town with good public transport facility

Good PG accommodation available nearby office.

Best Regards,

Sourabh Bakshi

Connecting The Dots
• 91 9779924404