Job Description
Consultant – Transitions (5+ years)
Jobs opportunity for a working professional holding at least 5 years of experience in leading or managing end to end transitions in the F&A / Travel / Contact Center / Insurance domain.
Location: Pune
Your Future Employer: a leading Business Process Management (BPM) company.
Responsibilities:
• Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
• Compliance and continuous improvement to the Transition Methodology
• Thorough project planning and reporting to clients, internal stakeholders and transition leaders
• Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
• Identifying areas for efficiency improvement and implementing the same
• Building close rapport with key internal stakeholders and clients
• Strong focus on positive transition outcomes
• Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
• Customer Experience – understand client’s needs, wants and expectations and manage them effectively
• Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
• Responding to RFI/ RFP’s along with the solutions team
Core Skills
• PMP or other project management certification preffered
• 5-10 years of active transition management
• Graduation in any domain
• Knowledge of RFI/RFP
• Experience in pre-sales handling
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center / Insurance
• Bachelor’s degree (graduate) in any discipline
• Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
• Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.
• PMP or other project management certification is a plus
• Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
What is in it for you?
An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.
Reach us
If you think that this role will add value to your career, kindly write me an email along with your updated CV on [email protected]
Disclaimer: Crescendo Global is an ISO +001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, ****** orientation, age, marital status, veteran status or disability status
Jobs opportunity for a working professional holding at least 5 years of experience in leading or managing end to end transitions in the F&A / Travel / Contact Center / Insurance domain.
Location: Pune
Your Future Employer: a leading Business Process Management (BPM) company.
Responsibilities:
• Successful management of large/multiple transitions of clients’ processes in the F&A / Travel / Contact Center / Insurance domain
• Compliance and continuous improvement to the Transition Methodology
• Thorough project planning and reporting to clients, internal stakeholders and transition leaders
• Thorough and proactive project tracking – Risk, Issue, escalation and milestone management
• Identifying areas for efficiency improvement and implementing the same
• Building close rapport with key internal stakeholders and clients
• Strong focus on positive transition outcomes
• Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
• Customer Experience – understand client’s needs, wants and expectations and manage them effectively
• Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
• Responding to RFI/ RFP’s along with the solutions team
Core Skills
• PMP or other project management certification preffered
• 5-10 years of active transition management
• Graduation in any domain
• Knowledge of RFI/RFP
• Experience in pre-sales handling
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies specially related with Finance & Accounting / Travel / Contact Center / Insurance
• Bachelor’s degree (graduate) in any discipline
• Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must
• Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc.
• PMP or other project management certification is a plus
• Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus
What is in it for you?
An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.
Reach us
If you think that this role will add value to your career, kindly write me an email along with your updated CV on [email protected]
Disclaimer: Crescendo Global is an ISO +001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, ****** orientation, age, marital status, veteran status or disability status
💡 Quick Summary
Seeking a career-building opportunity? The Consultant | BPO Transitions | |5| years position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
