Job Description
Melbourne
Consultant, Customer Strategy & Transformation
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
Your Role
Our Customer Strategy & Transformation practice helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients across all areas of service, sales, and marketing transformation. We work across the full spectrum of strategy, operating model design, solution development and technology implementation.
Positions available in Sydney and Melbourne.
In this role you will play a key role in:
Engage directly with organisational leaders on their customer / digital challenges; helping clients rethink the impact of digital on their business and accelerate their transformation efforts.
Define the ‘case for change' by framing a client's issues, conducting assessments to identify vulnerabilities, challenges, and opportunities.
Employ quantitative analysis to help our clients identify priority segments, assess customer journeys, define value propositions and articulate the recommendations in a clear and compelling manor.
Lead the development of financial business cases for investment; including strategic shaping, top downsizing of benefits, prioritisation and decision making based on evaluation metrics.
Define how to deliver on the transformation using agile/scaled agile and product management practices.
Assess the ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example, the impact of Generative AI.
Build and maintain relationships with key client stakeholders to deliver impactful and meaningful change.
Collaborating with Capgemini Invent leadership on new go-to-market propositions and business development initiatives to support the ongoing growth and development of our business.
Your Profile
Strategy and/or Management Consulting experience, ideally within a global major consulting firm.
Prior experience of large-scale customer or digital transformation programs.
Strong problem-solving skills to address complexity of client challenges as well as analytical rigor and proven ability to synthesise data and formulate conclusions / recommendations.
Familiarity with customer centred design and innovation activities including customer research, journey mapping, lean business model, proposition design, service blueprints and prototyping.
Skilled at building senior relationships and delivering high impact work for your clients.
Excellent written, verbal, numerical, and presentation skills.
Collaborative and enjoy working in cross-functional teams, including designers and technologists. Most importantly, you act with integrity and show care for the people you work with.
What You'll Love About Working Here
We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.
Equal Opportunities at frog
Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, ****** orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
Ref. code
415194-en_GB
Posted on
10 Feb 2026
Experience level
Experienced Professionals
Contract type
Permanent
Location
Melbourne
Business unit
INVENT
Brand
frog
Professional communities
Strategy & Transformation
Consultant, Customer Strategy & Transformation
Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.
Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.
Your Role
Our Customer Strategy & Transformation practice helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients across all areas of service, sales, and marketing transformation. We work across the full spectrum of strategy, operating model design, solution development and technology implementation.
Positions available in Sydney and Melbourne.
In this role you will play a key role in:
Engage directly with organisational leaders on their customer / digital challenges; helping clients rethink the impact of digital on their business and accelerate their transformation efforts.
Define the ‘case for change' by framing a client's issues, conducting assessments to identify vulnerabilities, challenges, and opportunities.
Employ quantitative analysis to help our clients identify priority segments, assess customer journeys, define value propositions and articulate the recommendations in a clear and compelling manor.
Lead the development of financial business cases for investment; including strategic shaping, top downsizing of benefits, prioritisation and decision making based on evaluation metrics.
Define how to deliver on the transformation using agile/scaled agile and product management practices.
Assess the ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example, the impact of Generative AI.
Build and maintain relationships with key client stakeholders to deliver impactful and meaningful change.
Collaborating with Capgemini Invent leadership on new go-to-market propositions and business development initiatives to support the ongoing growth and development of our business.
Your Profile
Strategy and/or Management Consulting experience, ideally within a global major consulting firm.
Prior experience of large-scale customer or digital transformation programs.
Strong problem-solving skills to address complexity of client challenges as well as analytical rigor and proven ability to synthesise data and formulate conclusions / recommendations.
Familiarity with customer centred design and innovation activities including customer research, journey mapping, lean business model, proposition design, service blueprints and prototyping.
Skilled at building senior relationships and delivering high impact work for your clients.
Excellent written, verbal, numerical, and presentation skills.
Collaborative and enjoy working in cross-functional teams, including designers and technologists. Most importantly, you act with integrity and show care for the people you work with.
What You'll Love About Working Here
We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.
We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.
Equal Opportunities at frog
Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, ****** orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
Ref. code
415194-en_GB
Posted on
10 Feb 2026
Experience level
Experienced Professionals
Contract type
Permanent
Location
Melbourne
Business unit
INVENT
Brand
frog
Professional communities
Strategy & Transformation
💡 Quick Summary
Seeking a career-building opportunity? The Consultant, Customer Strategy & Transformation position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
