Job Description
Egon Zehnder
Global Visual Solutions - Communications Coordinator
Egon Zehnder • Gurugram, Haryana • via Jobs By Workable
Full–time
Apply directly on Jobs By Workable
Job description
The Company
Egon Zehnder (www.egonzehnder.com) is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 600 consultants who bring together vast industry experience and diverse insight, operating globally through 66 offices and 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Afric...
Report this listing
Colt Technology Services
Consultant, Global Customer Assurance
Colt Technology Services • Gurugram, Haryana • via Glassdoor
8 days ago
Full–time
Apply on Glassdoor
Apply on Shine
Apply on VentureLoop
Apply on Indeed
Apply on LinkedIn
Apply on Trabajo.org
Apply on Adzuna
Job description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
The primary function of role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/ SDWAN network with participation in 24x7 shift roster. Develop customer solutions to address a variety of business problems across IP/SDWAN domain. Acts a point of contact on multiple functional areas related to IP technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management Systems.
What you will do
Typical tasks and responsibilities will include:
• Fault resolution for service related incidents over IP/ SDWAN network. This will need live troubleshooting on Colt’s IP Circuits to resolve customer faults
• Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process
• Working on Planned activities of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window
• Provide seamless service across team, working closely with wider sub function team and other GCA teams
• Work with the team/function manager team to identify and deliver positive cultural change and efficient business
• Manage day-to-day line activities, prioritize and make impact assessments within existing processes and procedures towards achieving agreed targets/KPIs
• Build strong relationships with internal customers and other Colt teams
Skills
Network Operations Carrier Services
Workflow Management
Business Intelligence
Telecom Vendor Management
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
Education
A bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications or a relevant field
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, ****** orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
A global network
• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
Global Visual Solutions - Communications Coordinator
Egon Zehnder • Gurugram, Haryana • via Jobs By Workable
Full–time
Apply directly on Jobs By Workable
Job description
The Company
Egon Zehnder (www.egonzehnder.com) is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 600 consultants who bring together vast industry experience and diverse insight, operating globally through 66 offices and 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Afric...
Report this listing
Colt Technology Services
Consultant, Global Customer Assurance
Colt Technology Services • Gurugram, Haryana • via Glassdoor
8 days ago
Full–time
Apply on Glassdoor
Apply on Shine
Apply on VentureLoop
Apply on Indeed
Apply on LinkedIn
Apply on Trabajo.org
Apply on Adzuna
Job description
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
The primary function of role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/ SDWAN network with participation in 24x7 shift roster. Develop customer solutions to address a variety of business problems across IP/SDWAN domain. Acts a point of contact on multiple functional areas related to IP technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management Systems.
What you will do
Typical tasks and responsibilities will include:
• Fault resolution for service related incidents over IP/ SDWAN network. This will need live troubleshooting on Colt’s IP Circuits to resolve customer faults
• Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process
• Working on Planned activities of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window
• Provide seamless service across team, working closely with wider sub function team and other GCA teams
• Work with the team/function manager team to identify and deliver positive cultural change and efficient business
• Manage day-to-day line activities, prioritize and make impact assessments within existing processes and procedures towards achieving agreed targets/KPIs
• Build strong relationships with internal customers and other Colt teams
Skills
Network Operations Carrier Services
Workflow Management
Business Intelligence
Telecom Vendor Management
Service Level Management
Network Operations Standards and Procedures
Network Operations Diagnostics
Education
A bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications or a relevant field
What we offer you:
Looking to make a mark?
At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.
Instead, we employ people we trust, who come together across the globe to create intelligent solutions.
Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.
We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, ****** orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Most recently we have:
• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.
Benefits
Our benefits support you through all parts of life, for both physical and mental health.
• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.
A global network
• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.
💡 Quick Summary
Seeking a career-building opportunity? The Consultant, Global Customer Assurance position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.