Consultant, WFI Policy Services

WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) were one of Australias leading rural, business insurers, who still believe in friendly, personal service.Kickstart your insurance career joining a team that puts people first, values curiosity and strategic thinking, and helps protect what matters most to our customers. Make a real impact in a supportive, growth-focused environment. Commencing early 2026, this opportunity requires a 12-month commitment, full-time hours: 8:30am to 5:00pm, Monday to Friday. You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification. Following this period, hybrid work arrangementstwo days per week from homewill be offered, aligned with business requirements. This is a max-term full-time role based in Boorloo (Perth). What You'll Do Manage email communications and coordinate policy post-outs Handle incoming customer calls with professionalism and care Support debtor follow-ups and maintain accurate records Review and monitor submissions to maintain high standards Collaborate with your team to deliver great customer outcomes What You'll Bring Customer-focused with a commitment to timely, accurate service delivery Able to work autonomously, make decisions, and follow business processes Detail-oriented with the ability to manage priorities and maintain compliance Clear communicator with strong rapport-building and active listening skills Tech-savvy and confident using multiple systems to manage tasks efficiently What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About UsAs part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference.
We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
While our team takes a well-deserved break, we encourage you to apply for the positions we have advertised. Please note that the Talent Acquisition process will resume in the New Year. Your applications are important to us, and we appreciate your patience.