Job Description
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
• A well-regarded executive who can operate on the strategic level while still stay close to the details of the everyday operations - a leader who is willing to roll-up his / her sleeves and is very hands-on the daily operations.
• Has solid experience and knowledge in leading a consumer banking operation covering customer onboarding, outsourcing vendor management, ATM network management, as well as customer fulfillment services for all consumer banking products (including consumer bank account, credit card, consumer lending, securities account, etc.).
• A strong people manager who can lead a sizable (50-100) operations team with clear vision and guidance to the team in delivering the Bank’s digital agenda, where processes are to be optimised and digitalised, to provide seamless journey and experience for customer and employee while achieving productivity and cost efficiency.
• Plan and monitor the resources of the team to meet SLA and productivity KPIs.
• With proven record in driving change and transformation initiatives through mobilising existing team resource, collaboration and gaining the support of multiple key stakeholders including business units, support units (including Technology, Marketing Teams, etc.
Risk, Legal & Compliance and Regional counterparts.
• Someone who embraces the usage of data daily to seek insights for operation efficiency enhancement, business decision making and serve digital customers well.
• Has strong knowledge of local regulatory requirements including the Hong Kong Monetary Authority, PCPD and card association rules and regulations.
• Has strong risk and compliance conscious and awareness manager who can identify potential risk & control gaps with effective mitigation measures and manage and escalate incident timely.
Requirements
• Degree holder in related business management disciplines
• Extensive experience (12-15 years) in consumer banking operations & products, including consumer bank account, credit card, consumer lending, securities account, etc.
• Able to think strategically and with solid experience to drive transformation and digitalization initiatives, and subsequent implementation for the operations
• Excellent relationship building skills, presentation, communication and writing skills
• Experience with Agile Development methodology and processes, strong change management and project management skillsets
• Able to multi-tasks and take on different types of roles at the same time
• Excellent communication skills and command in English and Chinese (both spoken & written)
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Last updated : 2026-0+-13
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
• A well-regarded executive who can operate on the strategic level while still stay close to the details of the everyday operations - a leader who is willing to roll-up his / her sleeves and is very hands-on the daily operations.
• Has solid experience and knowledge in leading a consumer banking operation covering customer onboarding, outsourcing vendor management, ATM network management, as well as customer fulfillment services for all consumer banking products (including consumer bank account, credit card, consumer lending, securities account, etc.).
• A strong people manager who can lead a sizable (50-100) operations team with clear vision and guidance to the team in delivering the Bank’s digital agenda, where processes are to be optimised and digitalised, to provide seamless journey and experience for customer and employee while achieving productivity and cost efficiency.
• Plan and monitor the resources of the team to meet SLA and productivity KPIs.
• With proven record in driving change and transformation initiatives through mobilising existing team resource, collaboration and gaining the support of multiple key stakeholders including business units, support units (including Technology, Marketing Teams, etc.
Risk, Legal & Compliance and Regional counterparts.
• Someone who embraces the usage of data daily to seek insights for operation efficiency enhancement, business decision making and serve digital customers well.
• Has strong knowledge of local regulatory requirements including the Hong Kong Monetary Authority, PCPD and card association rules and regulations.
• Has strong risk and compliance conscious and awareness manager who can identify potential risk & control gaps with effective mitigation measures and manage and escalate incident timely.
Requirements
• Degree holder in related business management disciplines
• Extensive experience (12-15 years) in consumer banking operations & products, including consumer bank account, credit card, consumer lending, securities account, etc.
• Able to think strategically and with solid experience to drive transformation and digitalization initiatives, and subsequent implementation for the operations
• Excellent relationship building skills, presentation, communication and writing skills
• Experience with Agile Development methodology and processes, strong change management and project management skillsets
• Able to multi-tasks and take on different types of roles at the same time
• Excellent communication skills and command in English and Chinese (both spoken & written)
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Last updated : 2026-0+-13
💡 Quick Summary
Seeking a career-building opportunity? The Consumer banking position is now open for candidates interested in the Bank Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
