Consumer Platforms||Digital Operations | Specialist

PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations and risk management: • Transaction Banking, a cash management and payments platform for clients building a corporate treasury system • Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers • Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 186+, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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Job Description

Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases
Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Communicate in a professional manner, with other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Identify risk and prevent loss from fraud reports, referrals from fraud email box and return items (multiple sources/platforms)
Make sound subjective decisions to recommend closure of risky relationships, recommend restrictions on accounts, return ACH/cancel wires
Investigate risk identified through new account filters from new account opening process
Investigate check returns, ACH returns and rejects. Review and investigate fraud referrals
Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking and account openings
Basic Qualifications

2-4 years Fraud and/or Investigation experience
Proficient with Microsoft suite (including Word, Excel, PowerPoint and Outlook)
Strong understanding of the customer service experience
Must be self-directed, details oriented, driven, and able to work independently in a team-oriented and fast paced environment.