Job Description
In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management:
Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Asset Management Operations
HOW YOU WILL FULFILL YOUR POTENTIAL
Determine action required based on established procedures to protect the Bank’s assets, work with
supervisor on handling more complex cases
Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Eye for detail in investigations and identification of fraudulent activities
Knowledge of chargeback reason codes
Prearbitrate disputes that may need potentially more evidence from the acquirer bank
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Asset Management Operations
SKILLS & EXPERIENCE WE’RE LOOKING FOR
BASIC QUALIFICATIONS
Minimum graduation
1-2 years in disputes and chargeback process
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Strong understanding of the customer service experience
Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –
paced environment
PREFERRED QUALIFICATIONS
Bachelor’s Degree
Fraud experience in financial services environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 186+, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers
ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Asset Management Operations
HOW YOU WILL FULFILL YOUR POTENTIAL
Determine action required based on established procedures to protect the Bank’s assets, work with
supervisor on handling more complex cases
Investigate and initiate chargeback basis customers concern, and document actions taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Eye for detail in investigations and identification of fraudulent activities
Knowledge of chargeback reason codes
Prearbitrate disputes that may need potentially more evidence from the acquirer bank
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
Asset Management Operations
SKILLS & EXPERIENCE WE’RE LOOKING FOR
BASIC QUALIFICATIONS
Minimum graduation
1-2 years in disputes and chargeback process
Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
Strong understanding of the customer service experience
Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast –
paced environment
PREFERRED QUALIFICATIONS
Bachelor’s Degree
Fraud experience in financial services environment
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 186+, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process.
Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
💡 Quick Summary
Seeking a career-building opportunity? The Consumer Platforms||Digital Operations | Specialist position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
