Job Description
Educational Qualification: Any Graduate or post graduate (BE/B.Tech/M.Tech/MCA) with good academic back ground from a reputed University
• Technical degree in Telecommunications Technology or similar acquired
Knowledge
• Working experience of 12 to 15 years in similar domain
• Experience with UCCE will be a plus
• Experience working with Cloud environments will be a plus
• At least 3 years’ experience in contact center systems analysis, ideally in designing contact center services, processes and environments. If not, we also value
experience in VoIP and Networks architecture in large companies
• Experience in working with global, multi-cultural teams
• Experience working in complex IT development in complex IT development
projects
• Understand Contact Center ECO systems dependencies for example with CRM tools or Reporting Applications
• Technical degree in Telecommunications Technology or similar acquired
Knowledge
• Working experience of 12 to 15 years in similar domain
• Experience with UCCE will be a plus
• Experience working with Cloud environments will be a plus
• At least 3 years’ experience in contact center systems analysis, ideally in designing contact center services, processes and environments. If not, we also value
experience in VoIP and Networks architecture in large companies
• Experience in working with global, multi-cultural teams
• Experience working in complex IT development in complex IT development
projects
• Understand Contact Center ECO systems dependencies for example with CRM tools or Reporting Applications
💡 Quick Summary
Seeking a career-building opportunity? The Contact Center Architect position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
