Job Description
Hire, train and onboard new Relationship Managers & build a robust sales team & process to meet the required budgets.
• Provide training and assistance to the team on an ongoing basis.
• Process Daily sales leads reports for submission to management
• Oversee and ensure conflict resolution for complaints raised by customers.
• Ensure that all employees follow the company's DIP practices (Discipline, Integrity & Performance) for call center management and operations.
• Develop presentations and talks to motivate and educate the team.
• Communicate company goals to associates so every employee understands his or her role.
• Conduct periodic surveys of customers and potential customers to ensure quality control
• Provide training and assistance to the team on an ongoing basis.
• Process Daily sales leads reports for submission to management
• Oversee and ensure conflict resolution for complaints raised by customers.
• Ensure that all employees follow the company's DIP practices (Discipline, Integrity & Performance) for call center management and operations.
• Develop presentations and talks to motivate and educate the team.
• Communicate company goals to associates so every employee understands his or her role.
• Conduct periodic surveys of customers and potential customers to ensure quality control
💡 Quick Summary
Seeking a career-building opportunity? The Contact Center Management position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
