₹48,177–₹69,774 a month
Work from home
Part-time
Job Description:

We are looking for a dedicated and energetic Contact Center Manager to join our team at Flipkart. As a Work from Home Contact Center Manager based in Chennai, Tamil Nadu, IN, you will be responsible for overseeing and managing the operations of our contact center remotely. This part-time position is at the Associate Level and requires a minimum of 5 years of experience in a similar role.

Responsibilities:
- Manage and supervise a team of remote customer service representatives
- Ensure that all customer inquiries are handled efficiently and effectively
- Monitor and analyze key performance indicators to ensure the contact center is meeting its goals
- Develop and implement strategies to improve customer service and increase customer satisfaction
- Collaborate with other departments to address customer issues and feedback
- Conduct regular performance reviews and provide coaching and training to team members as needed
- Stay up-to-date on industry trends and best practices in customer service

Requirements:
- 5 years of experience in a contact center or customer service management role
- Strong communication and leadership skills
- Ability to work independently and manage a remote team effectively
- Excellent problem-solving abilities
- Presentation skills and the ability to cooperate with others
- Bachelor's degree in a related field preferred

Benefits:
- Paid sick leave
- Relocation allowance
- Disability insurance

Working Environment:
At Flipkart, we encourage calculated risk-taking to drive innovation and progress. We provide a supportive and inclusive environment where employees are empowered to take initiative and make a difference.

Deadline to Apply:
May 29, 2024

Equal Opportunity Statement:
Flipkart is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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