Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Contact Center Premier Specialist
In this role, you will:
• Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
• Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
• Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions.
• Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
• Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
• Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
• Communicate positively with team members, customers, and other partners. Advising, communicating, empathizing, resolving conflict and responding sensitively to clients.
To be successful, you will:
• We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers on chat & everything else we can teach you
• Must have education standard to at least high school diploma and be of a legal working age. Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development. Excellent verbal and written communication skills and is polite and friendly at all times
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required. Displays patience and empathy
• Proficiency with personal computers and basic software packages and specialised applications
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• **Issued By HSBC Electronic Data Processing (India) Private LTD
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Contact Center Premier Specialist
In this role, you will:
• Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
• Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
• Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions.
• Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
• Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
• Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
• Communicate positively with team members, customers, and other partners. Advising, communicating, empathizing, resolving conflict and responding sensitively to clients.
To be successful, you will:
• We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers on chat & everything else we can teach you
• Must have education standard to at least high school diploma and be of a legal working age. Open to working flexible shifting schedules
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development. Excellent verbal and written communication skills and is polite and friendly at all times
• Takes pride in delivering what is promised in line with the customer and service expectations
• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
• Ability to work in a high-volume, fast paced environment is required. Displays patience and empathy
• Proficiency with personal computers and basic software packages and specialised applications
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• **Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Contact Center Premier Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Kampli offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
