Job Description
Contact Centre Representative
FUJIFILM
·
3.7
Auckland City, Auckland
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Full job description
Permanent, full-time position
Excellent staff benefits
Internationally renowned and global industry-leading company
About FUJIFILM Business Innovation
At FUJIFILM Business Innovation New Zealand (FBNZ), helping Kiwis work smarter isn’t just what we do—it’s who we are. For over 60 years we’ve partnered with businesses of all sizes, tackling challenges head-on and delivering real solutions that make a difference.
Our approach is simple: we solve problems. Whether it’s automating complex workflows, enabling seamless collaboration, or delivering industry-leading cyber security, IT and print solutions, we work side by side with our customers to ensure they’re equipped to succeed. From small enterprises to large corporations, we’ve earned the trust of organisations across New Zealand who depend on us to keep them ahead of the curve.
At FBNZ, you’ll be part of a team that sets the pace for the industry—driving change and shaping the future of how our customers work. If you thrive on solving problems, pushing boundaries, and making an impact, this is the place for you.
About the role
Great opportunity for a high performing individual who enjoys problem-solving, helping others, and working in a fast-paced environment.
Reporting to the Contact Centre Manager, the role of Service Works Controller will be responsible to ensure that Customers and Technicians who are calling receive prompt, effective, and friendly telephone support, priority being placed on resolving calls.
Other duties include:
Meeting customer expectations for service quality
Identify priority and urgency for each inquiry and accurately translate information
Fulfill requests for consumables and parts orders for technicians and customers.
Adherence to schedule to ensure customer SLA is met and delays are communicated effectively according to priority, effective route, and response time
Requesting parts from Techs and warehouses around the country
Logging, assigning & completing service calls as required
Direct jobs to correct technician for any service call type (Installation, Fault, Resites)
Escalate fault calls as appropriate
Skills & experience
We are looking for someone who has customer service skills. Along with this, you will also have:
Previous Contact Centre experience
Outstanding customer service skills
Strong communication and active listening skills
Ability to multitask and prioritize workload
Professional and friendly telephone manner
High level of conflict resolution skills
Benefits
Superannuation contributions (on top of KiwiSaver!)
Fully funded Southern Cross Health Insurance (Regular Care for you and your family)
Annual Health & Wellbeing Subsidy
Generous Long Service Awards
Birthday Leave and other special leave days
This is an excellent opportunity to work for one of the world's leading technology companies. If you think you’re the right person for this role, please apply online. Applications close on 31 st May 2026. Get in touch with us today!
Please note that only applicants with the right to work in New Zealand will be considered for this position!
FUJIFILM
·
3.7
Auckland City, Auckland
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Full job description
Permanent, full-time position
Excellent staff benefits
Internationally renowned and global industry-leading company
About FUJIFILM Business Innovation
At FUJIFILM Business Innovation New Zealand (FBNZ), helping Kiwis work smarter isn’t just what we do—it’s who we are. For over 60 years we’ve partnered with businesses of all sizes, tackling challenges head-on and delivering real solutions that make a difference.
Our approach is simple: we solve problems. Whether it’s automating complex workflows, enabling seamless collaboration, or delivering industry-leading cyber security, IT and print solutions, we work side by side with our customers to ensure they’re equipped to succeed. From small enterprises to large corporations, we’ve earned the trust of organisations across New Zealand who depend on us to keep them ahead of the curve.
At FBNZ, you’ll be part of a team that sets the pace for the industry—driving change and shaping the future of how our customers work. If you thrive on solving problems, pushing boundaries, and making an impact, this is the place for you.
About the role
Great opportunity for a high performing individual who enjoys problem-solving, helping others, and working in a fast-paced environment.
Reporting to the Contact Centre Manager, the role of Service Works Controller will be responsible to ensure that Customers and Technicians who are calling receive prompt, effective, and friendly telephone support, priority being placed on resolving calls.
Other duties include:
Meeting customer expectations for service quality
Identify priority and urgency for each inquiry and accurately translate information
Fulfill requests for consumables and parts orders for technicians and customers.
Adherence to schedule to ensure customer SLA is met and delays are communicated effectively according to priority, effective route, and response time
Requesting parts from Techs and warehouses around the country
Logging, assigning & completing service calls as required
Direct jobs to correct technician for any service call type (Installation, Fault, Resites)
Escalate fault calls as appropriate
Skills & experience
We are looking for someone who has customer service skills. Along with this, you will also have:
Previous Contact Centre experience
Outstanding customer service skills
Strong communication and active listening skills
Ability to multitask and prioritize workload
Professional and friendly telephone manner
High level of conflict resolution skills
Benefits
Superannuation contributions (on top of KiwiSaver!)
Fully funded Southern Cross Health Insurance (Regular Care for you and your family)
Annual Health & Wellbeing Subsidy
Generous Long Service Awards
Birthday Leave and other special leave days
This is an excellent opportunity to work for one of the world's leading technology companies. If you think you’re the right person for this role, please apply online. Applications close on 31 st May 2026. Get in touch with us today!
Please note that only applicants with the right to work in New Zealand will be considered for this position!
💡 Quick Summary
Seeking a career-building opportunity? The Contact center represantative position is now open for candidates interested in the Office Assistant Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
