Job Description
upGrad
Contact Center Specialist - Work from home
upGrad • Mumbai, Maharashtra • via GrabJobs
6 hours ago
₹44,855–₹66,452 a month
Part-time
Apply directly on GrabJobs
Job description
• Job Title: Contact Center Specialist - Work from Home
• Company: upGrad
• Location: Bangalore, Karnataka, IN
• Job Type: Part-time
• Seniority Level: Associate Level
• Experience Required: 2 years
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• About upGrad:
upGrad is a leading online higher education platform that pioneers change and sets industry benchmarks for quality education. Our mission is to empower individuals and organizations through transformative learning experiences. We are committed to fostering a diverse and inclusive workplace where all individuals can thrive.
---
• Job Overview:
As a Contact Center Specialist at upGrad, you will be the frontline representative of our brand, responsible for delivering exceptional customer service and support to our valued learners. You will engage with customers through various communication channels and play a key role in maintaining high customer satisfaction while addressing inquiries and resolving issues effectively.
---
• Key Responsibilities:
- Customer Interaction: Manage inbound and outbound calls, emails, and chat interactions with prospective and existing customers in a professional and courteous manner.
- Issue Resolution: Quickly identify customer issues, provide solutions, or escalate issues when necessary to ensure a satisfactory resolution.
- Product Knowledge: Develop a deep understanding of upGrad’s courses, services, and processes to effectively provide information and guidance to customers.
- Data Management: Maintain accurate records of customer interactions and transactions in the CRM system, ensuring data integrity for reporting and customer tracking.
- Feedback Collection: Gather customer feedback to identify trends and areas for improvement, sharing insights with the operations team to enhance overall customer experience.
- Performance Metrics: Monitor and achieve individual performance metrics, including response times, customer satisfaction ratings, and resolution times.
- Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience and support overall business objectives.
- Continuous Improvement: Actively participate in training and development programs to enhance customer service skills and knowledge of company products and services.
---
• Requirements:
• Education & Experience:
- Minimum of 2 years of experience in a customer service or contact center role.
- Bachelor’s degree or equivalent experience in a relevant field is preferred.
• Personality Traits:
- Motivated: Demonstrates a strong drive to meet targets and return high levels of customer satisfaction.
- Independent: Capable of working with minimal supervision, while being able to self-manage tasks and responsibilities efficiently.
• Soft Skills:
- Emotional Intelligence: Ability to recognize, understand, and manage both your emotions and those of others, enabling effective communication and relationship building with customers.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to think quickly and provide practical solutions to customer inquiries.
• Technical Skills:
- Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- Comfortable with virtual communication tools and platforms, including video conferencing software.
• Additional Skills:
- Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).
- Strong organizational skills and attention to detail.
---
• Benefits:
- Paid sick leave
- Vision insurance
- Paid overtime
---
• Working Environment:
You will be part of a dynamic team in an organization that values innovation and creativity. At upGrad, your ideas will be welcomed, and your contributions will have a direct impact on our mission to enhance learner experiences. Enjoy the flexibility of remote work while being part of a responsible and responsive team.
---
• Application Deadline:
Please submit your application by September 20, 2026.
---
• Equal Opportunity Statement:
upGrad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, gender, ****** orientation, age, disability, or any other characteristics.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Contact Center Specialist - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Contact Center Specialist - Work from home
upGrad • Mumbai, Maharashtra • via GrabJobs
6 hours ago
₹44,855–₹66,452 a month
Part-time
Apply directly on GrabJobs
Job description
• Job Title: Contact Center Specialist - Work from Home
• Company: upGrad
• Location: Bangalore, Karnataka, IN
• Job Type: Part-time
• Seniority Level: Associate Level
• Experience Required: 2 years
---
• About upGrad:
upGrad is a leading online higher education platform that pioneers change and sets industry benchmarks for quality education. Our mission is to empower individuals and organizations through transformative learning experiences. We are committed to fostering a diverse and inclusive workplace where all individuals can thrive.
---
• Job Overview:
As a Contact Center Specialist at upGrad, you will be the frontline representative of our brand, responsible for delivering exceptional customer service and support to our valued learners. You will engage with customers through various communication channels and play a key role in maintaining high customer satisfaction while addressing inquiries and resolving issues effectively.
---
• Key Responsibilities:
- Customer Interaction: Manage inbound and outbound calls, emails, and chat interactions with prospective and existing customers in a professional and courteous manner.
- Issue Resolution: Quickly identify customer issues, provide solutions, or escalate issues when necessary to ensure a satisfactory resolution.
- Product Knowledge: Develop a deep understanding of upGrad’s courses, services, and processes to effectively provide information and guidance to customers.
- Data Management: Maintain accurate records of customer interactions and transactions in the CRM system, ensuring data integrity for reporting and customer tracking.
- Feedback Collection: Gather customer feedback to identify trends and areas for improvement, sharing insights with the operations team to enhance overall customer experience.
- Performance Metrics: Monitor and achieve individual performance metrics, including response times, customer satisfaction ratings, and resolution times.
- Collaboration: Work collaboratively with team members and other departments to ensure a seamless customer experience and support overall business objectives.
- Continuous Improvement: Actively participate in training and development programs to enhance customer service skills and knowledge of company products and services.
---
• Requirements:
• Education & Experience:
- Minimum of 2 years of experience in a customer service or contact center role.
- Bachelor’s degree or equivalent experience in a relevant field is preferred.
• Personality Traits:
- Motivated: Demonstrates a strong drive to meet targets and return high levels of customer satisfaction.
- Independent: Capable of working with minimal supervision, while being able to self-manage tasks and responsibilities efficiently.
• Soft Skills:
- Emotional Intelligence: Ability to recognize, understand, and manage both your emotions and those of others, enabling effective communication and relationship building with customers.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to think quickly and provide practical solutions to customer inquiries.
• Technical Skills:
- Proficiency in using CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- Comfortable with virtual communication tools and platforms, including video conferencing software.
• Additional Skills:
- Excellent verbal and written communication skills in English (knowledge of additional languages is a plus).
- Strong organizational skills and attention to detail.
---
• Benefits:
- Paid sick leave
- Vision insurance
- Paid overtime
---
• Working Environment:
You will be part of a dynamic team in an organization that values innovation and creativity. At upGrad, your ideas will be welcomed, and your contributions will have a direct impact on our mission to enhance learner experiences. Enjoy the flexibility of remote work while being part of a responsible and responsive team.
---
• Application Deadline:
Please submit your application by September 20, 2026.
---
• Equal Opportunity Statement:
upGrad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, gender, ****** orientation, age, disability, or any other characteristics.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Contact Center Specialist - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
💡 Quick Summary
Seeking a career-building opportunity? The Contact Center Specialist | Work from home position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
