Contact Center Supervisor

• Managing staff: Hiring and onboarding new employees, answering questions, and providing guidance and feedback

• Personal Lines Insurance experience is mandatory

• Monitoring performance: Measuring KPIs like call waiting, call abandonment, and inbound calls

• Training: Implementing training programs and continuously training agents

• Resolving issues: Anticipating escalations and taking over calls when needed

• Optimizing procedures: Devising ways to improve processes and keep staff motivated