Contact Center Support Specialist

Profile insights
Here’s how the job qualifications align with your profile.
Skills

SAP

Customer service

Do you have experience in SAP?
Education

College diploma

Bachelor's

Do you have a College diploma?
 
Job details
Here’s how the job details align with your profile.
Job type

Full-time
 
Location
Whitby, ON L1N 6K9•Hybrid work
 
Full job description
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Operations Manager

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

The work model for the role is: onsite

This role is contributing to the Process Automation Measurement & Analytics division in Whitby Ontario.

You will be mainly accountable for:
Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.
Process and manage customer orders accurately and efficiently through the order entries, ensuring timely fulfillment and adherence to company standards.

Our team dynamics
You will join a motivated and high performing team, where you will be able to thrive.

Qualifications for the role
Highly motivated and willing to learn new skills.

You have a college diploma or university degree in a related field.

Have a demonstrated track record in different areas of business administration and customer service.

Having experience with SAP would be an asset.

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid


ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women

Indigenous peoples

Members of visible minorities

Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.


ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

Women

Indigenous peoples

Members of visible minorities

Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

 

Canada
Ontario
Whitby Show on map Get directions