Job Description
Job description
Contact Centre Advisor - Herts
Warner Contact Centre Sales Advisors - Part Time (16 - 24 hours)
Who are we
We're Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1+32 is now a collection of 16 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we're exclusively for adults.
We're on the search for a Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be. Perhaps this'll be your niche too? We'd love to find out.
What are we looking for?
We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.
What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations.
Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you.
Previous experience within a similar position is desirable but not essential
Part time hours are on the basis of 16 - 24 hours per week. This will include a weekend between +am - 4pm and the remaining hours will be worked during the week, Monday to Friday, these hours are negotiable.
The benefits of working with us
70 hours holiday
Ability to purchase further holiday allowance through our Holiday Buy Scheme
Hybrid working via our Warner offices located in Hemel Hempstead
20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Additional earning potential through the Annual Bonus Scheme
Access to fantastic discounts offers with many national brands and retailers through our 'My Bourne Hub' page
Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level
Immediate access to Well-being support through our EAP provider and team pages
Joining Warner
Join us and you'll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing's for sure: you'll have our full support to develop yourself, gain skills and qualifications and create the career you've always dreamed of. Guests might be our VIPs - but in our eyes, you are too.
At Warner (part of Bourne Leisure Ltd) we are committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business, where every one of our team feels like they really belong and can truly be themselves. Whether you're looking for the first step in your career or you're on your second or third career, we encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you. For more information on our Inclusion and Diversity commitments please visit our careers site and social pages.
Contact Centre Advisor - Herts
Warner Contact Centre Sales Advisors - Part Time (16 - 24 hours)
Who are we
We're Warner Leisure Hotels, a member of the award-winning Bourne Leisure family. What began as a holiday village in 1+32 is now a collection of 16 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales. Importantly too, we're exclusively for adults.
We're on the search for a Contact Centre Advisor to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be. Perhaps this'll be your niche too? We'd love to find out.
What are we looking for?
We are looking for team who can demonstrate great listening skills, have a problem solving attitude and will help our guests to buy the holiday that's perfect for them.
What will I be doing?
Your goal is to create rewarding relationships with our guests by providing an individual, tailor made experience, ensuring you meet the Warner standard and our guests' expectations.
Providing informative and accurate advice and guidance for guests looking to book or discuss their future holiday at one of our hotels or villages, allowing them to talk in confidence with you.
Previous experience within a similar position is desirable but not essential
Part time hours are on the basis of 16 - 24 hours per week. This will include a weekend between +am - 4pm and the remaining hours will be worked during the week, Monday to Friday, these hours are negotiable.
The benefits of working with us
70 hours holiday
Ability to purchase further holiday allowance through our Holiday Buy Scheme
Hybrid working via our Warner offices located in Hemel Hempstead
20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
Additional earning potential through the Annual Bonus Scheme
Access to fantastic discounts offers with many national brands and retailers through our 'My Bourne Hub' page
Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events
A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level
Immediate access to Well-being support through our EAP provider and team pages
Joining Warner
Join us and you'll be part of one great team, creating superb breaks behind-the-scenes. Whatever role you have, one thing's for sure: you'll have our full support to develop yourself, gain skills and qualifications and create the career you've always dreamed of. Guests might be our VIPs - but in our eyes, you are too.
At Warner (part of Bourne Leisure Ltd) we are committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business, where every one of our team feels like they really belong and can truly be themselves. Whether you're looking for the first step in your career or you're on your second or third career, we encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you. For more information on our Inclusion and Diversity commitments please visit our careers site and social pages.
💡 Quick Summary
Seeking a career-building opportunity? The Contact Centre Advisor | Herts position is now open for candidates interested in the Hotel Jobs sector. This role in Hertfordshire offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.