contact centre manager

Location

North York, ON M6B 3Z4

Benefits

Pulled from the full job description

Extended health care

Full job description

Education: Bachelor's degree

Experience: 2 years to less than 3 years

Budgetary responsibility

0 - $100,000

Tasks

Sort the technical problems in order to help the employee with established procedures

Monitor and evaluate

Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

Prepare and submit reports

Establish work schedules and procedures

Co-ordinate activities with other work units or departments

Train staff/workers in job duties, safety procedures and company policies

MS Office

Supervision

11-15 people

Customer service clerk

Security and safety

Criminal record check

Transportation/travel information

Public transportation is available

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Personal suitability

Accurate

Dependability

Organized

Reliability

Team player

Interpersonal awareness

Health benefits

Health care plan

Other benefits

Free parking available

Work Term: Permanent

Work Language: English

Hours: 35 to 40 hours per week