Job Description
Health Promotion Board (HPB) is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.
To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.
As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre technical specialist responsible for assessing, recommending and implementing tech solutions, including AI and digital touchpoints to optimise service delivery. The ideal candidate will manage vendor relationships, oversee system enhancements and lead cross functional teams to improve customer experience and operational efficiency.
To serve Singaporeans, HPB engages its customers via online and offline touchpoints such as outreach through the different settings including workplaces, schools, community, health screening / school health and dental services. HPB also manages a contact centre, corporate website, social media platforms, HPB’s Healthy 365 mobile app, and conduct roadshows in support of specific programmes.
As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre technical specialist responsible for assessing, recommending and implementing tech solutions, including AI and digital touchpoints to optimise service delivery. The ideal candidate will manage vendor relationships, oversee system enhancements and lead cross functional teams to improve customer experience and operational efficiency.
💡 Quick Summary
Seeking a career-building opportunity? The Contact Centre Tech Specialist| Customer Support |2|year contract position is now open for candidates interested in the Telecaller Jobs sector. This role in Arkansas City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.